WESTERN STAR 4700 (2020) recall — Steering
Daimler Trucks North America is recalling certain 2020 Western Star 4700 trucks due to potential loss of steering connection, increasing crash risk. Owners must have steering shaft inspected and corrected free of charge.
Use caution until it’s fixed
This loss of connection would result in a loss of steering control, increasing the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2020 Western Star 4700 trucks because the steering shaft might be improperly installed, which could cause loss of steering control and increase crash risk. Affected owners should contact DTNA for free inspection and correction. Read more at govinfonow.com/recall/80182-2020-western-star-4700-steering-recall-risk-of-loss-of.
Source Summary by GovInfoNow · govinfonow.com/recall/80182-2020-western-star-4700-steering-recall-risk-of-loss-of · Updated October 5, 2026 · Official notice: NHTSA #19V769000
Cite this page
“2020 Western Star 4700 Steering Recall: Risk of Loss of Steering Control.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/80182-2020-western-star-4700-steering-recall-risk-of-loss-of. Based on NHTSA recall #19V769000 (https://www.nhtsa.gov/recalls?nhtsaId=19V769000).
Why it’s dangerous
The steering shaft may have been improperly installed, causing a loss of connection between the steering wheel and front axle wheels. This could lead to sudden loss of steering control, increasing the risk of a crash.
Who’s affected
Owners of 2020 Western Star 4700 trucks are affected. Commercial truck drivers using these vehicles are most at risk due to potential loss of steering control.
How to tell if you have this one
Check for 2020 Western Star 4700 trucks. The recall began November 27, 2019, and DTNA will notify owners.
- Brand
Western Star- Category
Vehicle
What to do — step by step
Contact DTNA
Call 1-800-547-0712 to have your vehicle inspected and corrected free of charge.
What NHTSA says to do
DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835.
Questions people ask
Why is this recall happening?
The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels.
How can I check if my truck is affected?
Check if you own a 2020 Western Star 4700 truck. The recall began November 27, 2019, and DTNA will notify owners.
What should I do if my truck is affected?
DTNA will inspect your vehicle and correct the steering shaft installation free of charge.
Contact Western Star
We’ve drafted a message you can send Western Star to request your refund or repair — edit it as you like.
Subject: Recall 19V769000 — Western Star Western Star Hello, I own a Western Star that is covered by recall 19V769000 from Western Star. The official recall notice states: DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #19V769000 (October 25, 2019)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.