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Use caution Vehicle recall · NHTSA · Published June 20, 2024

Volkswagen Atlas Cross Sport (2020) Air Bag Recall: Risk of Injury in Crashes

Volkswagen recalls 2020-2024 Atlas Cross Sport vehicles with faulty passenger air bags that may deactivate during crashes. Owners must have the PODS sensor mat and wiring harness replaced by dealers.

Plain-English summary generated from official NHTSA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 NHTSA recall #24V464000VehicleVolkswagen ›
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Contact the company

Call(800) 893-5298
✎ GovInfoNow plain-language explainer

Volkswagen is recalling 2020-2024 Atlas Cross Sport vehicles because the passenger air bag can deactivate when the seat is occupied, increasing crash injury risk. This affects vehicles where the air bag might not deploy during an accident. Read more at govinfonow.com/recall/80166-volkswagen-atlas-cross-sport-2020-air-bag-recall-risk-of.

Source Summary by GovInfoNow · govinfonow.com/recall/80166-volkswagen-atlas-cross-sport-2020-air-bag-recall-risk-of · Updated August 18, 2026 · Official notice: NHTSA #24V464000

Cite this page

“Volkswagen Atlas Cross Sport (2020) Air Bag Recall: Risk of Injury in Crashes.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/80166-volkswagen-atlas-cross-sport-2020-air-bag-recall-risk-of. Based on NHTSA recall #24V464000 (https://www.nhtsa.gov/recalls?nhtsaId=24V464000).

Volkswagen Group of America, Inc. recalled certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles due to a deactivated passenger air bag, according to the National Highway Traffic Safety Administration (NHTSA) on June 20, 2024. Dealers will replace the PODS sensor mat and wiring harness free of charge.

How to tell if you have it

  • Volkswagen Atlas, 2021-2024
  • Volkswagen Atlas Cross Sport, 2020-2024

What to do

Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owners may contact Volkswagen's customer service at 1-800-893-5298.

The hazard

A deactivated passenger air bag increases the risk of injury during a crash. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Context

Volkswagen Group of America, Inc. has 276 other recalls on record since 2014-10-20. Other recent recalls of similar products include Volkswagen Audi Q3 (2019) Steering Recall: Risk of Loss of Control (2026-10-14), Volkswagen ID.4 Recall: Battery Fire Risk and Charging Limits (2026-09-30), and 2025 Volkswagen Tiguan Recall: Engine Stall & Camera Failure Risk (2026-09-10). Other recent recalls of similar products include Mercedes-Benz GLS 450 4MATIC (2026) Air Bag Recall: Risk of Injury in Crashes (2026-03-27), BMW 2026 X5 Air Bag Recall: Risk of Injury in Crashes (2025-12-04), and Mercedes-Benz Metris 2023 Air Bags: Risk of Injury in Crashes (2026-06-02).

How to tell if you have this one

Check if your vehicle has a 2020-2024 model year Atlas Cross Sport. The recall affects vehicles where the passenger air bag may deactivate when the seat is occupied.

  • Brand
    Volkswagen
  • Category
    Vehicle
Based on the official NHTSA remedy

What to do — step by step

  1. Contact Volkswagen

    Call 1-800-893-5298 to schedule a replacement of the PODS sensor mat and wiring harness.

  2. Get Replacement Parts

    Dealers will replace the PODS sensor mat and wiring harness free of charge.

Official remedy

What NHTSA says to do

Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

How this recall unfolded

Recall timeline

Owners were mailed letters 3 months after NHTSA received the defect report.

1. NHTSA received the defect report: Jun 20, 202412. Owner letters mailed: Sep 30, 202422024
  1. NHTSA received the defect report
  2. Owner letters mailed

Dates from the agency record only; steps without a date are left out.

Take action

Contact Volkswagen

We’ve drafted a message you can send Volkswagen to request your refund or repair — edit it as you like.

✉️ Open in email📞 +18008935298
Subject: Recall 24V464000 — Volkswagen Atlas Cross Sport (2020) Air Bag Recall: Risk of Injury in Crashes

Hello,

I own a Volkswagen Atlas Cross Sport (2020) Air Bag Recall: Risk of Injury in Crashes that is covered by recall 24V464000 from Volkswagen.

The official recall notice states: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

  • Official source: NHTSA Recall #24V464000 (June 20, 2024)
  • Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
  • GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.
GovInfoNow is an independent guide. We are not NHTSA or any government agency. Always confirm details with the official recall.Data: CPSC · FDA · NHTSA · USDA