THOMAS BUILT BUSES SAF-T-LINER C2 (2020) recall — Structure
Daimler Trucks North America recalls 2020 Thomas Built Buses Saf-T-Liner C2 school buses with a roof hatch handle that may break, preventing emergency exit in an emergency.
Use caution until it’s fixed
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2020 Thomas Built Buses Saf-T-Liner C2 school buses because the roof hatch external handle can break unexpectedly. This makes it difficult to open the hatch from outside during an emergency, increasing injury risk. Read more at govinfonow.com/recall/80076-thomas-built-buses-2020-saf-t-liner-c2-roof-hatch.
Source Summary by GovInfoNow · govinfonow.com/recall/80076-thomas-built-buses-2020-saf-t-liner-c2-roof-hatch · Updated October 5, 2026 · Official notice: NHTSA #19V550000
Cite this page
“Thomas Built Buses 2020 Saf-T-Liner C2 Roof Hatch Handle Recall: Emergency Exit Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/80076-thomas-built-buses-2020-saf-t-liner-c2-roof-hatch. Based on NHTSA recall #19V550000 (https://www.nhtsa.gov/recalls?nhtsaId=19V550000).
Why it’s dangerous
If the roof hatch external handle breaks, the hatch cannot be easily opened from outside the vehicle during an emergency. This could prevent safe exit for people inside the bus, increasing injury risk.
Who’s affected
School bus owners and operators of 2020 Thomas Built Buses Saf-T-Liner C2 models are most at risk. The hazard affects vehicles with the Safe Fleet Prolo Roof Escape hatches.
How to tell if you have this one
Check for 2020 Thomas Built Buses Saf-T-Liner C2 school buses with Safe Fleet Prolo Roof Escape hatches. The recall covers vehicles sold between 2019 and 2020.
- Brand
Thomas Built Buses- Category
Vehicle
What to do — step by step
Contact DTNA Customer Service
Call 1-800-547-0712 to confirm your vehicle is affected and schedule a free handle replacement.
Get Free Handle Replacement
Dealers will install a new external handle at no cost once you contact DTNA.
What NHTSA says to do
DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
Questions people ask
Why is this recall happening?
Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
How do I know if my bus is affected?
Check if your 2020 Thomas Built Buses Saf-T-Liner C2 has Safe Fleet Prolo Roof Escape hatches.
What should I do if my handle breaks?
Contact DTNA customer service at 1-800-547-0712 to schedule a free handle replacement.
Contact Thomas Built Buses
We’ve drafted a message you can send Thomas Built Buses to request your refund or repair — edit it as you like.
Subject: Recall 19V550000 — Thomas Built Buses Thomas Built Buses Hello, I own a Thomas Built Buses that is covered by recall 19V550000 from Thomas Built Buses. The official recall notice states: DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #19V550000 (July 25, 2019)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.