Use cautionVehicle recall · NHTSA · Published September 4, 2020
RAM 2500 (2020) recall: Bed step failure risk
Chrysler recalls 2019-2020 RAM 2500 trucks with bed step that may fail unexpectedly during use, increasing injury risk. Owners can get free replacement brace.
Chrysler is recalling certain 2019-2020 RAM 2500 trucks with a bed step that can unexpectedly fail while in use, potentially causing injury. Owners should get a free replacement brace from a dealer. Read more at govinfonow.com/recall/80001-ram-2500-2020-recall-bed-step-failure-risk.
“RAM 2500 (2020) recall: Bed step failure risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/80001-ram-2500-2020-recall-bed-step-failure-risk. Based on NHTSA recall #20V207000 (https://www.nhtsa.gov/recalls?nhtsaId=20V207000).
Chrysler (FCA US, LLC) recalled certain 2019-2020 Ram 2500 and Ram 3500 pickup trucks equipped with an accessory bed step. The National Highway Traffic Safety Administration announced the recall on Sept. 4, 2020, after the steps could unexpectedly fail while in use.
How to tell if you have it
Ram 2500, 2019-2020
Ram 3500, 2019-2020
What to do
Chrysler will notify owners and dealers will replace the bed step support brace free of charge. Owners may contact Chrysler customer service at 1-800-853-1403.
The hazard
A bed step that unexpectedly fails while in use increases the risk of injury to the user. The recall covers trucks equipped with an accessory bed step that may fail under certain side loading conditions.
Context
GovInfoNow's records show Chrysler has 417 other recalls on file since Jan. 28, 2015. Recent similar recalls include a 2026 Ram ProMaster recall for a Q'Straint seat belt hazard (June 2, 2026) and a Freightliner Business Class M2 2025 suspension recall for risk of loss of vehicle control (Nov. 5, 2025).
How to tell if you have this one
Check if your RAM 2500 truck has an accessory bed step. The recall covers 2019-2020 model years.
Brand
Chrysler
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Chrysler
Call Chrysler customer service at 1-800-853-1403 to schedule a replacement.
Get Replacement Brace
Dealers will replace the bed step support brace free of charge.
Official remedy
What NHTSA says to do
Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
How this recall unfolded
Recall timeline
2 dated steps over 57 days.
1Recall began
2NHTSA received the defect report
Dates from the agency record only; steps without a date are left out.
Take action
Contact Chrysler
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 20V207000 — Chrysler RAM 2500 (2020) recall: Bed step failure risk
Hello,
I own a RAM 2500 (2020) recall: Bed step failure risk that is covered by recall 20V207000 from Chrysler.
The official recall notice states: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.