Use cautionVehicle recall · NHTSA · Published September 21, 2021
RAM PROMASTER CITY (2020) recall: Turn signals may not work properly
Chrysler is recalling certain 2019-2021 Ram ProMaster City vehicles with turn signals that may not indicate failure to drivers, increasing crash risk. Owners must update BCM software for free.
“RAM PROMASTER CITY (2020) recall: Turn signals may not work properly.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/79987-ram-promaster-city-2020-recall-turn-signals-may-not-work. Based on NHTSA recall #21V728000 (https://www.nhtsa.gov/recalls?nhtsaId=21V728000).
Chrysler (FCA US, LLC) recalled 2019-2021 Ram ProMaster City vehicles for exterior lighting defects that may prevent drivers from noticing failed turn signals, increasing crash risk. The National Highway Traffic Safety Administration announced the recall on September 21, 2021.
How to tell if you have it
Ram ProMaster City, 2019-2021
What to do
Dealers will update the Body Controller Module (BCM) software free of charge. Owners may contact FCA US LLC customer service at 1-800-853-1403.
The hazard
If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. This increases the risk that other drivers will be unaware of the vehicle's intentions, potentially leading to a crash.
Context
GovInfoNow's records show Chrysler has issued 417 other recalls since January 28, 2015. Recent brand recalls include a September 29, 2026 steering failure risk for 2022-2026 Ram Promaster and an October 6, 2026 loss of electronic stability control for the 2026 Ram 2500. Other recent recalls of similar products include a Mack Pioneer trailer turn signal hazard (April 1, 2026), a Chevrolet Corvette turn signal failure risk (April 2, 2026), and a Rivian R1T recall for failing turn signals (August 6, 2026).
How to tell if you have this one
Check if your vehicle is a 2019-2021 Ram ProMaster City. The recall covers vehicles that may have turn signals not indicating failure to drivers.
Brand
Chrysler
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Update BCM Software
Dealers will update the Body Controller Module software for free to fix the turn signal failure warning.
Contact Customer Service
Call FCA US LLC at 1-800-853-1403 to get the recall information and schedule the software update.
Official remedy
What NHTSA says to do
Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
How this recall unfolded
Recall timeline
Owners were mailed letters 37 days after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Chrysler
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 21V728000 — Chrysler RAM PROMASTER CITY (2020) recall: Turn signals may not work properly
Hello,
I own a RAM PROMASTER CITY (2020) recall: Turn signals may not work properly that is covered by recall 21V728000 from Chrysler.
The official recall notice states: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.