Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Instrument Cluster Risk
Mercedes-Benz Sprinter 4500 (2020) vehicles with too-bright instrument clusters may cause driver distraction. Recall fixes software to comply with safety standards.
Use caution until it’s fixed
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Contact the company
What happened, in plain English
Mercedes-Benz Sprinter 4500 (2020) vehicles with instrument clusters that are too bright in certain lighting may make it hard for drivers to see critical safety information. This could increase crash risk. Dealers will update the software for free. Read more at govinfonow.com/recall/79893-mercedes-benz-sprinter-4500-2020-recall-bright-instrument-cluster-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/79893-mercedes-benz-sprinter-4500-2020-recall-bright-instrument-cluster-risk · Updated October 4, 2026 · Official notice: NHTSA #24V930000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Instrument Cluster Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79893-mercedes-benz-sprinter-4500-2020-recall-bright-instrument-cluster-risk. Based on NHTSA recall #24V930000 (https://www.nhtsa.gov/recalls?nhtsaId=24V930000).
Why it’s dangerous
The instrument cluster illumination may be too bright in certain lighting, making it difficult for drivers to see critical safety information. This could lead to distraction and increase crash risk.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers using these vehicles in low-light conditions are most at risk.
How to tell if you have this one
Check if your vehicle has a Mercedes-Benz Sprinter 4500 model from 2020. The instrument cluster may appear too bright in low-light conditions.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Update Software
Dealers will update the instrument cluster software for free to fix the brightness issue.
Contact Customer Service
Call DVUSA customer service at 1-877-762-8267 to confirm your vehicle is affected.
What NHTSA says to do
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
How this recall unfolded
Recall timeline
Owners were mailed letters 49 days after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 24V930000 — Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Instrument Cluster Risk Hello, I own a Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Instrument Cluster Risk that is covered by recall 24V930000 from Mercedes-Benz. The official recall notice states: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #24V930000 (December 13, 2024)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.