MERCEDES-BENZ SPRINTER 4500 (2020) recall — Structure
Daimler Vans USA recalls 2020 Mercedes-Benz Sprinter 4500 vehicles due to potential loss of vehicle control and fuel tank damage in crashes, increasing fire risk. Owners must have crossmember inspected and replaced by dealers.
Use caution until it’s fixed
Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles because a loose connection between the propeller shaft and crossmember can reduce vehicle control and increase crash risk. If a crash occurs, the propeller shaft may damage the fuel tank, causing leaks and fire. Read more at govinfonow.com/recall/79892-2020-mercedes-benz-sprinter-4500-recall-risk-of-crash-and.
Source Summary by GovInfoNow · govinfonow.com/recall/79892-2020-mercedes-benz-sprinter-4500-recall-risk-of-crash-and · Updated October 4, 2026 · Official notice: NHTSA #23V874000
Cite this page
“2020 Mercedes-Benz Sprinter 4500 Recall: Risk of Crash and Fire.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79892-2020-mercedes-benz-sprinter-4500-recall-risk-of-crash-and. Based on NHTSA recall #23V874000 (https://www.nhtsa.gov/recalls?nhtsaId=23V874000).
Why it’s dangerous
The propeller shaft connection can loosen over time, reducing vehicle control and increasing crash risk. In a crash, the propeller shaft may damage the fuel tank, causing leaks and raising the chance of fire.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers and passengers are at risk if the vehicle loses control during a crash.
How to tell if you have this one
Check for 2020 Mercedes-Benz Sprinter 4500 vehicles. The recall was notified to owners via mail on April 19, 2024.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact Dealer for Inspection
Dealers will inspect and replace the crossmember if necessary at no cost.
Check Notification Date
Owner notification letters were mailed April 19, 2024.
What NHTSA says to do
Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
Questions people ask
Why is this recall happening?
The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control and increasing crash risk.
What could happen if the problem isn't fixed?
The propeller shaft may damage the fuel tank during a crash, causing leaks and increasing fire risk.
How do I know if my vehicle is affected?
Check if you own a 2020 Mercedes-Benz Sprinter 4500 vehicle. The recall was notified to owners via mail on April 19, 2024.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 23V874000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 23V874000 from Mercedes-Benz. The official recall notice states: Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #23V874000 (December 21, 2023)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.