MERCEDES-BENZ SPRINTER 4500 (2020) recall — Structure
Daimler Vans USA recalls 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles with a partition wall that may detach during crashes, increasing injury risk. Owners will receive free inspections by February 16, 2024.
Use caution until it’s fixed
A detached partition wall can increase the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling certain 2019-2023 Sprinter and 2019-2021 Freightliner Sprinter vehicles due to a partition wall that may detach during crashes. This could increase injury risk if the wall separates in a collision. Read more at govinfonow.com/recall/79891-mercedes-benz-sprinter-4500-2020-recall-partition-wall-detachment-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/79891-mercedes-benz-sprinter-4500-2020-recall-partition-wall-detachment-risk · Updated October 4, 2026 · Official notice: NHTSA #23V876000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Partition Wall Detachment Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79891-mercedes-benz-sprinter-4500-2020-recall-partition-wall-detachment-risk. Based on NHTSA recall #23V876000 (https://www.nhtsa.gov/recalls?nhtsaId=23V876000).
Why it’s dangerous
The partition wall may be missing bolts, allowing it to detach during a crash. If the wall separates, it could increase injury risk for occupants.
Who’s affected
Owners of 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles are affected. Drivers and passengers in these vehicles are most at risk during crashes.
How to tell if you have this one
Check if your vehicle is a 2019-2023 Mercedes-Benz Sprinter or 2019-2021 Freightliner Sprinter. The recall covers specific model years and vehicle types.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Check for Notification
Owners will receive a free inspection letter by February 16, 2024, from Daimler Vans USA.
February 16, 2024Contact Customer Service
Call Daimler Vans USA at 1-877-762-8267 for assistance with the recall.
What NHTSA says to do
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Questions people ask
Why is this recall happening?
The partition wall may be missing bolts, allowing it to detach during a crash and increasing injury risk.
How can I tell if my vehicle is affected?
Check if your vehicle is a 2019-2023 Mercedes-Benz Sprinter or 2019-2021 Freightliner Sprinter.
What should I do if I own an affected vehicle?
Owners will receive a free inspection by February 16, 2024. Contact Daimler Vans USA at 1-877-762-8267 for details.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 23V876000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 23V876000 from Mercedes-Benz. The official recall notice states: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #23V876000 (December 21, 2023)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.