MERCEDES-BENZ SPRINTER 4500 (2020) recall — Structure
Mercedes-Benz Sprinter 4500 (2020) vehicles with missing frame reinforcements may crash or cause injury. Owners must have frame inspected by dealer for free repair.
Use caution until it’s fixed
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz Sprinter 4500 (2020) vehicles with weak frame members could crash or cause injury during a crash. Owners need to have their frame inspected by a dealer for free repair. Read more at govinfonow.com/recall/79890-mercedes-benz-sprinter-4500-2020-recall-reduced-stability-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/79890-mercedes-benz-sprinter-4500-2020-recall-reduced-stability-risk · Updated October 4, 2026 · Official notice: NHTSA #23V875000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Reduced Stability Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79890-mercedes-benz-sprinter-4500-2020-recall-reduced-stability-risk. Based on NHTSA recall #23V875000 (https://www.nhtsa.gov/recalls?nhtsaId=23V875000).
Why it’s dangerous
The vehicle's frame may lack reinforcement fasteners, making it less stable and more likely to crash. Third-row seats could also fail during a crash, increasing injury risk.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Third-row seat users face higher risk during crashes.
How to tell if you have this one
Check if your vehicle was made between 2019 and 2021. The recall covers Mercedes-Benz Sprinter 4500 (2020) models.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact Dealer for Inspection
Dealers will inspect and repair frame members for free if needed.
Check Owner Notification
Owner notification letters were mailed March 4, 2024.
March 4, 2024
What NHTSA says to do
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Questions people ask
Why is this recall happening?
The frame members may lack reinforcement fasteners, reducing vehicle stability and third-row seat safety.
How do I know if my vehicle is affected?
Check if your vehicle is a 2019-2021 Mercedes-Benz Sprinter 4500 (2020) model.
What should I do if my vehicle is affected?
Dealers will inspect and repair frame members for free. Contact DVUSA customer service at 1-877-762-8267.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 23V875000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 23V875000 from Mercedes-Benz. The official recall notice states: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #23V875000 (December 21, 2023)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.