Mercedes-Benz Sprinter 4500 (2020) Recall: Instrument Panel Not Showing Speed or Fuel
Mercedes-Benz Sprinter 4500 (2020) vehicles with faulty instrument clusters may not display speed or fuel levels, risking crashes. Owners must contact dealers for free software updates.
Use caution until it’s fixed
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Contact the company
What happened, in plain English
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles with an instrument panel that fails to show speed, fuel levels, or warning lights. This could lead to crashes if drivers don't notice critical information. Read more at govinfonow.com/recall/79889-mercedes-benz-sprinter-4500-2020-recall-instrument-panel-not-showing.
Source Summary by GovInfoNow · govinfonow.com/recall/79889-mercedes-benz-sprinter-4500-2020-recall-instrument-panel-not-showing · Updated October 4, 2026 · Official notice: NHTSA #23V204000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Instrument Panel Not Showing Speed or Fuel.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79889-mercedes-benz-sprinter-4500-2020-recall-instrument-panel-not-showing. Based on NHTSA recall #23V204000 (https://www.nhtsa.gov/recalls?nhtsaId=23V204000).
Why it’s dangerous
The instrument cluster may stop showing critical information like speed, fuel levels, or warning lights when the vehicle starts. This means drivers might not know if they're speeding or running low on fuel, increasing crash risk.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers who rely on the instrument panel for speed or fuel monitoring are at higher risk.
How to tell if you have this one
Check if your vehicle has a Mercedes-Benz Sprinter 4500 model from 2020. The recall covers vehicles with a blank instrument panel that doesn't display speed or fuel levels.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact Dealer for Software Update
Dealers will update the instrument cluster software for free. Owners can find their nearest dealer through DVUSA customer service.
Check Notification Letter
Owner notification letters were mailed May 5, 2023. If you haven't received one, contact DVUSA at 1-877-762-8267.
What NHTSA says to do
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
How this recall unfolded
Recall timeline
Owners were mailed letters 42 days after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 23V204000 — Mercedes-Benz Sprinter 4500 (2020) Recall: Instrument Panel Not Showing Speed or Fuel Hello, I own a Mercedes-Benz Sprinter 4500 (2020) Recall: Instrument Panel Not Showing Speed or Fuel that is covered by recall 23V204000 from Mercedes-Benz. The official recall notice states: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #23V204000 (March 24, 2023)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.