MERCEDES-BENZ SPRINTER 4500 (2020) recall — Electrical System
Daimler Vans USA recalls 2020 Mercedes-Benz Sprinter 4500 vehicles with a faulty eCall system that may prevent emergency contacts during accidents. Owners must update software via OTA or dealer to fix the issue.
Use caution until it’s fixed
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles due to a potential failure in the emergency call system. This could delay emergency responders and increase injury risk if the vehicle is in an accident. The fix involves updating the communication module software for free. Read more at govinfonow.com/recall/79887-mercedes-benz-sprinter-4500-2020-recall-ecall-system-may-fail.
Source Summary by GovInfoNow · govinfonow.com/recall/79887-mercedes-benz-sprinter-4500-2020-recall-ecall-system-may-fail · Updated October 4, 2026 · Official notice: NHTSA #22V360000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: eCall System May Fail in Emergencies.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79887-mercedes-benz-sprinter-4500-2020-recall-ecall-system-may-fail. Based on NHTSA recall #22V360000 (https://www.nhtsa.gov/recalls?nhtsaId=22V360000).
Why it’s dangerous
The communication module's SIM card software error can cause the eCall system to stop working. This means the vehicle cannot automatically contact emergency services during an accident, potentially delaying help and increasing injury risk.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers and passengers in these vehicles face the highest risk during emergencies.
How to tell if you have this one
Check if your vehicle has a 2020 model year and is a Mercedes-Benz Sprinter 4500. The recall was notified to owners via mail on October 13, 2022.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Update Software
Contact a Mercedes-Benz dealer or use an Over-the-Air update to fix the communication module software.
Contact DVUSA
Call DVUSA at 1-877-762-8267 to confirm your vehicle is affected and get instructions.
What NHTSA says to do
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Questions people ask
Why is my eCall system important?
The eCall system automatically contacts emergency services during accidents. If it fails, responders may be delayed, increasing injury risk.
How do I know if my vehicle is affected?
Your vehicle is affected if it's a 2020 Mercedes-Benz Sprinter 4500. Owners received notification letters by mail on October 13, 2022.
Is there a risk of serious injury?
Yes, if the eCall system fails during an accident, emergency responders may be delayed, increasing injury risk.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 22V360000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 22V360000 from Mercedes-Benz. The official recall notice states: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #22V360000 (May 20, 2022)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.