Use caution Vehicle recall · NHTSA · Published April 27, 2022

Mercedes-Benz Sprinter 4500 (2020) recall: Rearview camera software error risks crashes

Daimler Vans USA recalls 2020 Mercedes-Benz Sprinter 4500 vehicles with rearview camera software error that may cause crashes. Owners must update software free of charge.

Plain-English summary generated from official NHTSA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 NHTSA recall #22V281000Vehicle Mercedes-Benz ›

Use caution until it’s fixed

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Take action

Contact the company

Call(877) 762-8267

✎ GovInfoNow plain-language explainer

Mercedes-Benz Sprinter 4500 (2020) vehicles have a rearview camera software error that could cause crashes. This recall affects drivers who rely on the camera for safe rear visibility. Read more at govinfonow.com/recall/79886-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-software-error.

Source Summary by GovInfoNow · govinfonow.com/recall/79886-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-software-error · Updated August 18, 2026 · Official notice: NHTSA #22V281000

Cite this page

“Mercedes-Benz Sprinter 4500 (2020) recall: Rearview camera software error risks crashes.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/79886-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-software-error. Based on NHTSA recall #22V281000 (https://www.nhtsa.gov/recalls?nhtsaId=22V281000).

Daimler Vans USA, LLC is recalling certain Freightliner and Mercedes-Benz Sprinter vehicles due to an inoperable rearview camera display that increases crash risk. The National Highway Traffic Safety Administration announced the recall on April 27, 2022. Dealers will update the software free of charge.

How to tell if you have it

Freightliner Sprinter 1500, 2019-2021
Freightliner Sprinter 2500, 2019-2021
Freightliner Sprinter 3500, 2019-2021
Freightliner Sprinter 4500, 2019-2021
Mercedes-Benz Sprinter 1500, 2019-2021
Mercedes-Benz Sprinter 2500, 2019-2021
Mercedes-Benz Sprinter 3500, 2019-2021
Mercedes-Benz Sprinter 4500, 2019-2021

What to do

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.

The hazard

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash. The vehicles fail to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility," because the rearview image may not display due to a software error.

Context

GovInfoNow's records show Daimler Vans USA, LLC has 102 other recalls on record since 2016-02-18. Other recent recalls of similar products include Mercedes-Benz Metris 2023 Air Bags: Risk of Injury in Crashes (2026-06-02), Mercedes-Benz Metris 2023: Rearview Camera Not Displaying Increases Crash Risk (2025-11-07), and Mercedes-Benz Sprinter 2500 (2025) Recall: Forward Collision Avoidance System Failure (2025-10-17). Manufacturers have sent NHTSA 63 technical service bulletins or other communications covering the 2019 FREIGHTLINER SPRINTER 1500 (latest 2026-09-29), 54 for the 2020 model, and 83 for the 2021 model. Other recent recalls of similar products include Audi Q7 (2025) Recall: Rearview Camera Not Displaying Increases Crash Risk (2025-12-19), Chrysler 2025 Ram 1500: Rearview Camera Not Displaying Increases Crash Risk (2026-09-01), and Volvo EX40 (2025) Recall: Rearview Camera Image Not Displaying Increases Crash Risk (2025-12-23).

How to tell if you have this one

Check for 2020 Mercedes-Benz Sprinter 4500 vehicles. The recall covers models from 2019-2021, but the specific 2020 model is affected.

Brand
Mercedes-Benz
Category
Vehicle

Based on the official NHTSA remedy

What to do — step by step

Update Software
Dealers will update the rearview camera software for free. Contact DVUSA customer service at 1-877-762-8267 for assistance.

Official remedy

What NHTSA says to do

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

How this recall unfolded

Recall timeline

Owners were mailed letters 3 months after NHTSA received the defect report.

Apr 27, 2022NHTSA received the defect report
Jul 20, 2022Owner letters mailed

Dates from the agency record only; steps without a date are left out.

Take action

Contact Mercedes-Benz

We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.

✉️ Open in email📞 +18777628267

Subject: Recall 22V281000 — Mercedes-Benz Sprinter 4500 (2020) recall: Rearview camera software error risks crashes

Hello,

I own a Mercedes-Benz Sprinter 4500 (2020) recall: Rearview camera software error risks crashes that is covered by recall 22V281000 from Mercedes-Benz.

The official recall notice states: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

Keep exploring

Link to this recall

<a href="https://govinfonow.com/recall/79886-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-software-error">Mercedes-Benz Sprinter 4500 (2020) recall: Rearview camera software error risks crashes (GovInfoNow)</a>

Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: NHTSA Recall #22V281000 (April 27, 2022)
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.