MERCEDES-BENZ SPRINTER 4500 (2020) recall — Structure
Daimler Vans USA recalls 2020 Mercedes-Benz Sprinter 4500 vehicles with loose door hinge screws that could increase crash injury risk. Owners notified June 18, 2021; dealers will tighten screws free of charge.
Use caution until it’s fixed
Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles with potentially loose door hinge screws. This could increase the risk of injury during a crash by changing the gap between the door and vehicle body. Read more at govinfonow.com/recall/79884-mercedes-benz-sprinter-4500-2020-recall-loose-door-hinges-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/79884-mercedes-benz-sprinter-4500-2020-recall-loose-door-hinges-risk · Updated October 4, 2026 · Official notice: NHTSA #21V359000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) recall: Loose door hinges risk injury in crashes.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79884-mercedes-benz-sprinter-4500-2020-recall-loose-door-hinges-risk. Based on NHTSA recall #21V359000 (https://www.nhtsa.gov/recalls?nhtsaId=21V359000).
Why it’s dangerous
Loose door hinge screws can create a larger gap between the vehicle body and the door. In a crash, this gap might cause the door to move unexpectedly, increasing the chance of injury to occupants.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers and passengers in these vehicles face the highest risk during crashes.
How to tell if you have this one
Check for 2020 Mercedes-Benz Sprinter 4500 vehicles. The recall was notified to owners via mail on June 18, 2021.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Check Door Hinge Screws
Dealers will inspect and tighten door hinge screws at no cost.
Contact Customer Service
Call DVUSA at 1-877-762-8267 to confirm your vehicle is affected.
What NHTSA says to do
Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
Questions people ask
Why is this recall happening?
The screws for the front door hinges may not have been tightened properly, increasing the risk of injury in a crash.
How can I tell if my vehicle is affected?
Check if you own a 2020 Mercedes-Benz Sprinter 4500. Owners were notified via mail on June 18, 2021.
What should I do if I have this vehicle?
Dealers will check and tighten the door hinge screws for free. Contact DVUSA customer service at 1-877-762-8267.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V359000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V359000 from Mercedes-Benz. The official recall notice states: Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V359000 (May 17, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.