MERCEDES-BENZ SPRINTER 4500 (2020) recall — Back Over Prevention
Mercedes-Benz Sprinter 4500 (2020) vehicles with delayed rearview camera displays may risk crashes. Owners must get a free software update from dealers by March 5, 2021.
Use caution until it’s fixed
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles with a rearview camera that sometimes fails to display properly. This could cause drivers to not see what's behind them while reversing, increasing crash risk. Read more at govinfonow.com/recall/79883-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-display-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/79883-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-display-risk · Updated October 4, 2026 · Official notice: NHTSA #21V077000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Rearview Camera Display Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79883-mercedes-benz-sprinter-4500-2020-recall-rearview-camera-display-risk. Based on NHTSA recall #21V077000 (https://www.nhtsa.gov/recalls?nhtsaId=21V077000).
Why it’s dangerous
The rearview camera image may not show for up to 2 seconds after starting to reverse. If the emergency call system activates while reversing, the camera image can be covered by a pop-up window, reducing visibility.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles with Connect 5 multimedia systems and rearview cameras are affected. Drivers reversing without proper rearview visibility are most at risk.
How to tell if you have this one
Check if your vehicle has a Mercedes-Benz Sprinter 4500 model from 2019-2020 with a Connect 5 multimedia system and rearview camera. The recall started March 5, 2021.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact DVUSA
Call 1-877-762-8267 to get the free software update for your vehicle.
Get Software Update
Dealers will perform a free software update to fix the rearview camera display issue.
What NHTSA says to do
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Questions people ask
Why is this recall happening?
The rearview camera may not display properly for up to 2 seconds after starting to reverse, increasing crash risk.
How do I know if my vehicle is affected?
Your vehicle is affected if it's a 2019-2020 Mercedes-Benz Sprinter 4500 with a Connect 5 multimedia system and rearview camera.
Is there a deadline for the fix?
The recall began March 5, 2021, but the software update is free and available immediately through dealers.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V077000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V077000 from Mercedes-Benz. The official recall notice states: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V077000 (February 17, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.