MERCEDES-BENZ SPRINTER 4500 (2020) recall — Latches/Locks/Linkages
Mercedes-Benz Sprinter 4500 (2020) vehicles with electric sliding doors may have a safety issue that increases injury risk during crashes. Owners must contact DVUSA for free manual conversion.
Use caution until it’s fixed
In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz Sprinter 4500 (2020) vehicles with electric sliding doors are being recalled because the door could dislocate more than intended in a crash, increasing injury risk. Owners must have the door converted to manual operation to prevent this hazard. Read more at govinfonow.com/recall/79881-mercedes-benz-sprinter-4500-2020-recall-sliding-door-safety-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/79881-mercedes-benz-sprinter-4500-2020-recall-sliding-door-safety-risk · Updated October 4, 2026 · Official notice: NHTSA #21V153000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Sliding Door Safety Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79881-mercedes-benz-sprinter-4500-2020-recall-sliding-door-safety-risk. Based on NHTSA recall #21V153000 (https://www.nhtsa.gov/recalls?nhtsaId=21V153000).
Why it’s dangerous
In crashes, the sliding door could dislocate more than intended due to an incorrect auxiliary lock type. This increases the risk of injury to vehicle occupants by failing to meet federal safety standards for ejection mitigation.
Who’s affected
Owners of 2019-2020 Mercedes-Benz Sprinter 4500 vehicles with electric sliding doors are affected. Drivers and passengers in these vehicles face the highest risk during crashes.
How to tell if you have this one
Check if your vehicle has an electric sliding door. The recall applies to 2019-2020 Mercedes-Benz Sprinter 4500 models with this feature.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact DVUSA
Call 1-877-762-8267 to schedule a free door conversion to manual operation.
What NHTSA says to do
DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
Questions people ask
Why is this recall happening?
The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door, causing the vehicle to fail federal safety standards for ejection mitigation in crashes.
How do I know if my vehicle is affected?
Your vehicle is affected if it is a 2019-2020 Mercedes-Benz Sprinter 4500 with an electric sliding door.
What should I do if I own this vehicle?
Contact DVUSA customer service at 1-877-762-8267 to have the sliding door converted from electric to manual operation for free.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V153000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V153000 from Mercedes-Benz. The official recall notice states: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V153000 (October 3, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.