Use caution Vehicle recall · NHTSA · Published May 4, 2021

Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Display Risks Crash

Mercedes-Benz Sprinter 4500 (2020) vehicles with a bright display that hinders driver vision may cause crashes. Owners must update software for compliance with safety standards.

Plain-English summary generated from official NHTSA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 NHTSA recall #21V235000Vehicle Mercedes-Benz ›

Use caution until it’s fixed

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Take action

Contact the company

Call(877) 762-8267

✎ GovInfoNow plain-language explainer

Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles due to a display that can be too bright in certain lighting, potentially causing crashes. This affects drivers who may not see the display clearly, increasing crash risk. Read more at govinfonow.com/recall/79880-mercedes-benz-sprinter-4500-2020-recall-bright-display-risks-crash.

Source Summary by GovInfoNow · govinfonow.com/recall/79880-mercedes-benz-sprinter-4500-2020-recall-bright-display-risks-crash · Updated August 18, 2026 · Official notice: NHTSA #21V235000

Cite this page

“Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Display Risks Crash.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/79880-mercedes-benz-sprinter-4500-2020-recall-bright-display-risks-crash. Based on NHTSA recall #21V235000 (https://www.nhtsa.gov/recalls?nhtsaId=21V235000).

Daimler Vans USA, LLC recalled certain Mercedes-Benz Sprinter and Freightliner Sprinter vehicles because a display that is too bright can hinder the driver's vision, increasing the risk of a crash. The National Highway Traffic Safety Administration announced the recall on May 4, 2021. Owners should contact DVUSA customer service at 1-877-762-8267.

How to tell if you have it

Freightliner Sprinter 1500, 2019-2020
Freightliner Sprinter 2500, 2019-2020
Freightliner Sprinter 3500, 2019-2020
Freightliner Sprinter 4500, 2019-2020
Mercedes-Benz Sprinter 1500, 2019-2020
Mercedes-Benz Sprinter 2500, 2019-2020
Mercedes-Benz Sprinter 3500, 2019-2020
Mercedes-Benz Sprinter 4500, 2019-2020

What to do

DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

The hazard

A display that is too bright can hinder the driver's vision, increasing the risk of a crash. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions.

Context

GovInfoNow's records show Daimler Vans USA, LLC has 102 other recalls on record since 2016-02-18. Other recent recalls of similar products include Mercedes-Benz Metris 2023 Air Bags: Risk of Injury in Crashes (2026-06-02), Mercedes-Benz Metris 2023: Rearview Camera Not Displaying Increases Crash Risk (2025-11-07), and Mercedes-Benz Sprinter 2500 (2025) Recall: Forward Collision Avoidance System Failure (2025-10-17). Manufacturers have sent NHTSA 63 technical service bulletins or other communications covering the 2019 Freightliner Sprinter 1500 (latest 2026-09-29) and 54 covering the 2020 model. NHTSA has 4 owner complaints on file for the 2019 Freightliner Sprinter 2500 (latest received 2023-05-09) and 7 for the 2020 model (latest received 2025-09-05).

How to tell if you have this one

Check if your vehicle has a Mercedes-Benz Sprinter 4500 model from 2020. The display may appear too bright in low-light conditions.

Brand
Mercedes-Benz
Category
Vehicle

Based on the official NHTSA remedy

What to do — step by step

Update Software
Contact DVUSA customer service at 1-877-762-8267 to schedule a free software update for the instrument cluster.

Official remedy

What NHTSA says to do

How this recall unfolded

Recall timeline

Owners were mailed letters 24 days after NHTSA received the defect report.

May 4, 2021NHTSA received the defect report
May 28, 2021Owner letters mailed

Dates from the agency record only; steps without a date are left out.

Take action

Contact Mercedes-Benz

We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.

✉️ Open in email📞 +18777628267

Subject: Recall 21V235000 — Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Display Risks Crash

Hello,

I own a Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Display Risks Crash that is covered by recall 21V235000 from Mercedes-Benz.

The official recall notice states: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

Keep exploring

Link to this recall

<a href="https://govinfonow.com/recall/79880-mercedes-benz-sprinter-4500-2020-recall-bright-display-risks-crash">Mercedes-Benz Sprinter 4500 (2020) Recall: Bright Display Risks Crash (GovInfoNow)</a>

Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: NHTSA Recall #21V235000 (May 4, 2021)
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.