MERCEDES-BENZ SPRINTER 4500 (2020) recall — Electrical System
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles with a software error that may cause unintended movement after parking. Owners must update the electronic stability program software free of charge.
Use caution until it’s fixed
Unintentional vehicle movement can increase the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling certain 2020 Sprinter 4500 vehicles due to a software error that can cause the vehicle to move after being parked without the parking brake engaged. This could increase crash risk if the vehicle shifts unexpectedly. Read more at govinfonow.com/recall/79879-mercedes-benz-sprinter-4500-2020-recall-risk-of-unintentional-movement.
Source Summary by GovInfoNow · govinfonow.com/recall/79879-mercedes-benz-sprinter-4500-2020-recall-risk-of-unintentional-movement · Updated October 4, 2026 · Official notice: NHTSA #21V972000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Risk of Unintentional Movement.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79879-mercedes-benz-sprinter-4500-2020-recall-risk-of-unintentional-movement. Based on NHTSA recall #21V972000 (https://www.nhtsa.gov/recalls?nhtsaId=21V972000).
Why it’s dangerous
A software error in the park lock system allows the vehicle to move after the gear selector is in Park 'P' without the parking brake being applied. This can happen even when the vehicle is parked, potentially leading to unintended movement and increasing crash risk.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers who park without applying the parking brake may face increased risk of unintended movement.
How to tell if you have this one
Check for 2020 Mercedes-Benz Sprinter 4500 vehicles. The recall covers specific models with a software error in the park lock system that may cause unintended movement after parking.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Update Software
Dealers will update the electronic stability program control unit software for free.
Contact Customer Service
Owners can contact DVUSA customer service at 1-877-762-8267 for assistance.
What NHTSA says to do
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Questions people ask
Why is this recall happening?
A software error in the park lock system may allow the vehicle to move after being parked without the parking brake applied.
How can I tell if my vehicle is affected?
Check if you own a 2020 Mercedes-Benz Sprinter 4500 with a software error in the park lock system that may cause unintended movement after parking.
What should I do if I have this vehicle?
Dealers will update the electronic stability program control unit software for free. Contact DVUSA customer service at 1-877-762-8267 for assistance.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V972000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V972000 from Mercedes-Benz. The official recall notice states: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V972000 (December 15, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.