MERCEDES-BENZ SPRINTER 4500 (2020) recall — Electrical System
Daimler Vans USA recalls 2020 Mercedes-Benz Sprinter 4500 vehicles with backup camera display problems that may reduce rear visibility, increasing crash risk. Free software update available via dealer or over-the-air.
Use caution until it’s fixed
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling certain 2020 Sprinter 4500 vehicles because their backup camera software can show a blank image, reducing rear visibility and increasing crash risk. Owners must update the software to fix this issue. Read more at govinfonow.com/recall/79876-mercedes-benz-sprinter-4500-2020-recall-backup-camera-display-issue.
Source Summary by GovInfoNow · govinfonow.com/recall/79876-mercedes-benz-sprinter-4500-2020-recall-backup-camera-display-issue · Updated October 4, 2026 · Official notice: NHTSA #21V411000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: Backup Camera Display Issue.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79876-mercedes-benz-sprinter-4500-2020-recall-backup-camera-display-issue. Based on NHTSA recall #21V411000 (https://www.nhtsa.gov/recalls?nhtsaId=21V411000).
Why it’s dangerous
The backup camera software may display a blank image or reboot after startup, causing the rearview camera to not show properly. This reduces the driver's ability to see behind the vehicle, increasing the risk of a crash or injury.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers using the backup camera system without the software update are most at risk.
How to tell if you have this one
Check if your vehicle has a Mercedes-Benz Sprinter 4500 model from 2020. The issue occurs with the MBUX multimedia system software that may cause the display to remain black or reboot after startup.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Update Software
Contact DVUSA customer service at 1-877-762-8267 to schedule a software update through a dealer or over-the-air (OTA) method.
What NHTSA says to do
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Questions people ask
Why is this recall happening?
The backup camera software may display a blank image or reboot after startup, reducing rear visibility and causing the vehicle to fail Federal Motor Vehicle Safety Standard 111.
How do I know if my vehicle is affected?
Your vehicle is affected if it is a 2020 Mercedes-Benz Sprinter 4500 with the MBUX multimedia system software that may show a blank image or reboot after startup.
Is there a deadline to fix this?
The recall does not specify a deadline for the software update; owners can contact DVUSA customer service to schedule the update.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V411000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V411000 from Mercedes-Benz. The official recall notice states: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Similar recalls
Keep exploring
From people who’ve dealt with this
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V411000 (February 6, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.