MERCEDES-BENZ SPRINTER 4500 (2020) recall — Electrical System
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles with faulty eCall system that may send emergency responders to the wrong location after a crash, increasing injury risk. Owners must contact DVUSA for free software update.
Use caution until it’s fixed
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles due to a potential eCall system failure that could send emergency responders to the wrong location after a crash. This increases the risk of injury for drivers and passengers in the event of an accident. Read more at govinfonow.com/recall/79874-mercedes-benz-sprinter-4500-2020-recall-ecall-system-may-dispatch.
Source Summary by GovInfoNow · govinfonow.com/recall/79874-mercedes-benz-sprinter-4500-2020-recall-ecall-system-may-dispatch · Updated October 4, 2026 · Official notice: NHTSA #21V055000
Cite this page
“Mercedes-Benz Sprinter 4500 (2020) Recall: eCall System May Dispatch Emergency Responders to Wrong Location.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/79874-mercedes-benz-sprinter-4500-2020-recall-ecall-system-may-dispatch. Based on NHTSA recall #21V055000 (https://www.nhtsa.gov/recalls?nhtsaId=21V055000).
Why it’s dangerous
The eCall system's communication module may fail to send the correct vehicle location during a crash. This could cause emergency responders to arrive at the wrong place, increasing the risk of injury for occupants.
Who’s affected
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers and passengers in these vehicles are at risk during crashes due to potential location errors in emergency response.
How to tell if you have this one
Check if your vehicle has a 2020 Mercedes-Benz Sprinter 4500 model. The recall covers vehicles from 2016-2020 Metris and 2019-2020 Sprinter models.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact DVUSA
Call 1-877-762-8267 to get the free software update for the eCall system communication module.
What NHTSA says to do
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Questions people ask
Why is my eCall system being recalled?
The eCall system's communication module may fail to send the correct vehicle location during a crash, potentially causing emergency responders to arrive at the wrong location.
How do I know if my vehicle is affected?
Your vehicle is affected if it is a 2020 Mercedes-Benz Sprinter 4500, or other models from 2016-2020 Metris and 2019-2020 Sprinter.
What should I do if I own a recalled vehicle?
Contact DVUSA customer service at 1-877-762-8267 to schedule a free software update for the eCall system communication module.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V055000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V055000 from Mercedes-Benz. The official recall notice states: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V055000 (May 2, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.