Keystone is recalling certain 2020-2021 Cougar travel trailers with Furrion cooktops due to potential flame inversion during furnace operation, risking fire and injury. Owners should contact customer service for free repairs.
If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Keystone is recalling specific 2020-2021 Cougar travel trailers with Furrion cooktops because the cooktop burner can invert flames during furnace operation, creating a fire risk. This could lead to injury or fire if not fixed.
The cooktop burner can invert flames during furnace operation because the cabinet isn't fully sealed from the furnace cavity. This inversion could cause fire or injury if the flame moves into the furnace area.
Owners of 2020-2021 Keystone Cougar travel trailers with model 24RDS and Furrion cooktops are affected. Those who use the cooktop while the furnace is running are at higher risk.
Check if your 2020-2021 Cougar travel trailer has model 24RDS with a Furrion range cooktop. The recall started July 17, 2020, and applies to specific models.
Call Keystone at 1-866-425-4369 to schedule a free inspection and repair.
Dealers will inspect the interior range cooktop with the furnace running and install a plywood panel if needed.
Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-377.
The cooktop cabinet may not be fully sealed from the furnace cavity, causing burner flames to invert during furnace operation, which risks fire and injury.
Your 2020-2021 Cougar travel trailer with model 24RDS and a Furrion range cooktop is affected.
Contact Keystone customer service at 1-866-425-4369 to arrange a free inspection and repair by a dealer.
We’ve drafted a message you can send Keystone to request your refund or repair — edit it as you like.
Subject: Recall 20V302000 — Keystone Keystone Hello, I own a Keystone that is covered by recall 20V302000 from Keystone. The official recall notice states: Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-377. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
