Use cautionVehicle recall · NHTSA · Published January 12, 2020
Halcore 2020 Horton Type I Vehicles: Control Panel Failure Risk
Halcore is recalling 2020 Horton Type I emergency vehicles with i4G Vivtech displays due to potential control panel failure causing emergency service delays. Affected vehicles may need repair to prevent injury risks.
“Halcore 2020 Horton Type I Vehicles: Control Panel Failure Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/79635-halcore-2020-horton-type-i-vehicles-control-panel-failure-risk. Based on NHTSA recall #20V745000 (https://www.nhtsa.gov/recalls?nhtsaId=20V745000).
The National Highway Traffic Safety Administration announced on January 12, 2020, that Halcore is recalling certain 2020 Horton Emergency Vehicles Type I and III ambulances equipped with Weldon i4G Vivtech Displays. The hazard involves a processor failure that may stop the control panel from functioning, potentially delaying emergency services and increasing injury risk.
How to tell if you have it
Halcore
Horton Emergency Vehicles Type I and III
2020 model year
Weldon i4G Vivtech Displays
What to do
Halcore will notify owners, and dealers will inspect and repair the i4G Vivtech rear and/or front display within the serial number range, free of charge. The recall began December 8, 2020. Owners may contact Halcore customer service at 1-800-447-0343.
The hazard
According to NHTSA records, the processor that runs the display may stop functioning without warning, causing items operated through the control panel to not function. This failure can result in a delay in emergency services, increasing the risk of injury.
Context
GovInfoNow's records show Halcore Group, Inc. has issued three other recalls since August 19, 2019, including a February 19, 2024 brake fluid leak recall for a 2023 Ford F-550 and a May 20, 2020 brake fluid leakage risk for 2020 Horton Type I Ambulances. Other recent recalls of similar products include RAM 5500 (2025) Recall: Instrument Panel Failure Risk (April 9, 2026), Kia Sorento Hybrid 2025: Instrument Panel Display Failure Risk (January 27, 2026), and Dodge Charger EV 2025: Instrument Panel Failure Risk (April 23, 2026). NHTSA has received one owner complaint for the 2020 HORTON TYPE I as of April 12, 2021, while manufacturers have sent 25 technical service bulletins covering both the 2020 HORTON TYPE III and TYPE I models.
How to tell if you have this one
Check for 2020 Horton Type I emergency vehicles with i4G Vivtech displays. The recall covers specific serial number ranges that dealers will inspect.
Brand
Halcore
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Halcore
Call 1-800-447-0343 to confirm your vehicle is affected and schedule repair.
Get Repair
Dealers will inspect and repair the rear and/or front display for free.
Official remedy
What NHTSA says to do
Halcore will notify owners, and dealers will inspect and repair the i4G Vivtech rear and/or front display within the serial number range, free of charge. The recall began December 8, 2020. Owners may contact Halcore customer service at 1-800-447-0343.
How this recall unfolded
Recall timeline
2 dated steps over 11 months.
1NHTSA received the defect report
2Recall began
Dates from the agency record only; steps without a date are left out.
Take action
Contact Halcore
We’ve drafted a message you can send Halcore to request your refund or repair — edit it as you like.
Subject: Recall 20V745000 — Halcore 2020 Horton Type I Vehicles: Control Panel Failure Risk
Hello,
I own a Halcore 2020 Horton Type I Vehicles: Control Panel Failure Risk that is covered by recall 20V745000 from Halcore.
The official recall notice states: Halcore will notify owners, and dealers will inspect and repair the i4G Vivtech rear and/or front display within the serial number range, free of charge. The recall began December 8, 2020. Owners may contact Halcore customer service at 1-800-447-0343.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.