Use cautionVehicle recall · NHTSA · Published May 24, 2021
Ford Transit Connect 2020: Shift Cable Bushing Risk
Ford recalls 2020 Transit Connects with faulty shift cable bushings that may cause unintended movement or rolling after parking, increasing crash risk. Fix available at dealerships.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Ford is recalling 2020 Transit Connect vehicles with a potential shift cable bushing issue that could cause the vehicle to move unexpectedly or roll after parking. This increases crash risk, so owners should have the bushing replaced by a dealer. Read more at govinfonow.com/recall/79475-ford-transit-connect-2020-shift-cable-bushing-risk.
“Ford Transit Connect 2020: Shift Cable Bushing Risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/79475-ford-transit-connect-2020-shift-cable-bushing-risk. Based on NHTSA recall #21V376000 (https://www.nhtsa.gov/recalls?nhtsaId=21V376000).
Ford Motor Company recalled 2013-2021 Transit Connect vehicles due to a power train defect that may cause unintended vehicle movement, according to the National Highway Traffic Safety Administration (NHTSA). The recall was announced on May 24, 2021. Dealers will replace the underhood shifter cable bushing and add a protective cap free of charge.
How to tell if you have it
Ford Transit Connect, 2013-2021
What to do
Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332.
The hazard
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Context
GovInfoNow's records show Ford Motor Company has 643 other recalls on record since 2010-01-29. Other recent recalls include Ford 2021 Bronco Hard Top Recall (2026-10-22), Ford F-450 SD Recall (2026-10-06), and Ford F-150 Recall (2026-10-06). Other recent recalls of similar products include International 2023-2026 LT Vehicles: Service Brakes Risk of Unexpected Movement (2025-11-20), Nissan Sentra 2025 Power Train Recall (2026-06-26), and Nissan 2026 Rogue Power Train Recall (2026-06-30).
How to tell if you have this one
Check if your 2020 Ford Transit Connect has a 2.5L engine. The recall applies to vehicles with a damaged or missing bushing that attaches the shifter cable to the transmission.
Brand
Ford
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Ford Customer Service
Call 1-866-436-7332 to schedule a replacement of the underhood shifter cable bushing and protective cap.
Get Bushing Replacement
Dealers will replace the underhood shifter cable bushing and add a protective cap at no cost.
Official remedy
What NHTSA says to do
Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
How this recall unfolded
Recall timeline
Owners were mailed letters 36 days after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Ford
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 21V376000 — Ford Transit Connect 2020: Shift Cable Bushing Risk
Hello,
I own a Ford Transit Connect 2020: Shift Cable Bushing Risk that is covered by recall 21V376000 from Ford.
The official recall notice states: Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.