Ford is recalling certain 2020 Explorer vehicles with a rearview camera that may display blank or distorted images, increasing crash risk. Owners should contact Ford for free replacement.
A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Ford is recalling some 2020 Explorer vehicles because their rearview cameras can show blank or distorted images, which may cause drivers to miss what's behind them and increase crash risk. This recall is for safety reasons to prevent accidents.
A poor electrical connection causes the rearview camera to sometimes show blank or distorted images. This reduces the driver's view of what's behind the vehicle, making it harder to see other cars or objects and increasing crash risk.
Owners of 2020 Ford Explorers with a rearview camera that shows blank or distorted images are affected. Drivers using these vehicles without the fix are at risk of crashes.
Check if your 2020 Ford Explorer has a rearview camera that shows blank or distorted images. The recall covers vehicles that failed to meet Federal Motor Vehicle Safety Standard 111 for rear visibility.
Call 1-866-436-7332 to schedule a free rearview camera replacement at a dealer.
Dealers will replace the rearview camera for free once you contact Ford.
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.
A poor electrical connection in the rearview camera system causes it to intermittently display blank or distorted images.
Your vehicle is affected if it was manufactured in 2020 and the rearview camera shows blank or distorted images.
The recall has no specific deadline; owners can contact Ford at any time to get a free replacement.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 24V188000 — Ford Ford Hello, I own a Ford that is covered by recall 24V188000 from Ford. The official recall notice states: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
