Ford is recalling 2020 Explorer vehicles with a defect in drive shafts that may cause rollaway in Park or fuel leaks/fire. Owners must have drive shaft inspected and replaced free of charge.
Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
Ford is recalling 2020 Explorer vehicles with defective drive shafts that could cause the vehicle to roll away while in Park or lead to fuel leaks and fire. This recall affects vehicles with a 2.0L or 3.3L engine and 10-speed automatic transmission with All Wheel Drive.
Defective drive shafts can fracture at the weld seam, causing the vehicle to lose connection with the rear axle. This may lead to rollaway in Park or separation of the drive shafts that could contact the fuel tank, risking leaks or fire.
Owners of 2020 Ford Explorer vehicles with a 2.0L or 3.3L engine and 10-speed automatic transmission with All Wheel Drive are most at risk. These vehicles were sold between December 2019 and December 2020.
Check if your 2020 Ford Explorer has a 2.0L or 3.3L engine and 10-speed automatic transmission with All Wheel Drive. The recall began December 11, 2020, and affects vehicles sold between December 2019 and December 2020.
Call 1-866-436-7332 to schedule a drive shaft inspection and replacement at no cost.
Dealers will inspect the drive shaft label and replace it if necessary at no cost.
Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S65.
The drive shafts in these vehicles may fracture at the weld seam, causing the vehicle to roll away in Park or potentially contact the fuel tank, increasing fire risk.
Your 2020 Ford Explorer must have a 2.0L or 3.3L engine and 10-speed automatic transmission with All Wheel Drive. The recall began December 11, 2020.
The recall began December 11, 2020, but there is no specific deadline for the repair; dealers will inspect and replace drive shafts as needed.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 20V693000 — Ford Ford Hello, I own a Ford that is covered by recall 20V693000 from Ford. The official recall notice states: Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S65. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
