Ford recalls 2020-2021 Explorers with 360-degree cameras due to potential rearview camera image failure, increasing crash risk. Owners receive free software update.
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Ford is recalling certain 2020-2021 Explorer vehicles that may have rearview camera image failure. This could increase the risk of a crash when reversing.
The rearview camera may stop working, preventing the driver from seeing behind the vehicle. This increases the chance of a crash when reversing, especially in tight spaces.
Owners of 2020-2021 Ford Explorers with 360-degree cameras are affected. Drivers reversing without a working rearview camera face higher crash risk.
Check if your 2020-2021 Ford Explorer has a 360-degree camera system. The recall covers vehicles with this feature.
Dealers will provide a free software update for the Image Processing Module to fix the camera issue.
Owners can call Ford customer service at 1-866-436-7332 to confirm eligibility and schedule the update.
Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.
The recall indicates that the rearview camera may stop working, but this is not a common issue. Contact Ford for specific help.
No, the recall does not require stopping use. The software update will fix the issue without affecting vehicle operation.
Your vehicle is affected if it is a 2020-2021 Ford Explorer with a 360-degree camera system.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 21V735000 — Ford Ford Hello, I own a Ford that is covered by recall 21V735000 from Ford. The official recall notice states: Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
