Ford recalls 2020-2021 Explorers with loose motor mounts that could cause axle disconnection and crash risk. Owners must have mounts replaced free by dealers.
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Ford is recalling certain 2020-2021 Explorer vehicles because the right motor mount fasteners may be loose, which could cause the axle to disconnect from the engine. This increases the risk of losing power and potentially crashing.
The motor mount fasteners may loosen over time, causing the engine axle to disconnect. This can lead to loss of power and potentially a crash if the vehicle is moving.
Owners of 2020-2021 Ford Explorers are affected. Drivers with the right motor mount fasteners tightened incorrectly are most at risk.
Check if your 2020-2021 Ford Explorer has the right motor mount fasteners tightened incorrectly. The recall covers vehicles purchased between February 2020 and February 2021.
Call Ford customer service at 1-866-436-7332 to schedule a motor mount replacement.
Dealers will replace the right motor mount fasteners at no cost to you.
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
The right motor mount fasteners may have been incorrectly tightened and could loosen over time, causing the axle to disconnect from the engine.
Your 2020-2021 Ford Explorer is affected if the right motor mount fasteners were tightened incorrectly.
Ford will notify you and dealers will replace the right motor mount fasteners for free.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 20V788000 — Ford Ford Hello, I own a Ford that is covered by recall 20V788000 from Ford. The official recall notice states: Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
