Ford is recalling 2020 Escape vehicles with potential unintended neutral shift causing loss of drive power. Owners must update HPCM software free of charge by May 22, 2024.
A loss of drive power increases the risk of a crash.
Ford is recalling certain 2020 Escape vehicles because a software issue may cause the vehicle to shift into neutral unexpectedly, leading to loss of drive power and increased crash risk. This recall affects vehicles with specific model years and requires a software update to fix the issue.
The HPCM software issue can cause the vehicle to shift into neutral unexpectedly while driving. This loss of drive power may lead to a crash if the driver cannot maintain control of the vehicle.
Owners of 2020-2022 Ford Escape vehicles are affected. Drivers using these vehicles without the software update may experience unexpected neutral shifts.
Check if your 2020-2022 Ford Escape has the HPCM software update. The recall covers vehicles with specific model years and was notified to owners by May 22, 2024.
Dealers will provide a free software update to fix the unexpected neutral shift issue.
Call 1-866-436-7332 to confirm your vehicle is affected and schedule the update.
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
2020-2022 Ford Escape vehicles.
Check if your 2020-2022 Ford Escape has the HPCM software update. The recall was notified to owners by May 22, 2024.
The recall states a loss of drive power increases crash risk, but does not specify injury severity.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 24V330000 — Ford Ford Hello, I own a Ford that is covered by recall 24V330000 from Ford. The official recall notice states: Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
