Jayco is recalling 2019-2020 Entegra Qwest motorhomes for incorrect Auto-P function instructions that could lead to vehicle rollaway and crashes.
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Jayco is recalling certain 2019-2020 Entegra Qwest motorhomes because the Operator's Manual may have incorrect instructions for the Auto-P parking function. This could cause the vehicle to roll away while in motion, increasing crash risk.
The Operator's Manual might not correctly describe how the Auto-P parking function works. If the driver uses this function while the vehicle is moving, the vehicle could roll away, potentially causing a crash.
Owners of 2019-2020 Entegra Qwest motorhomes built on Mercedes-Benz Sprinter chassis are affected. Drivers who rely on the Auto-P function for parking are most at risk.
Check if your motorhome is a 2019-2020 Entegra Qwest built on a Mercedes-Benz Sprinter chassis. The recall began May 19, 2020.
Contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267 for the updated Operator's Manual instructions.
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
The Operator's Manual may not contain the correct information about how the Auto-P parking function operates, which could cause vehicle rollaway.
Your motorhome is affected if it's a 2019-2020 Entegra Qwest built on a Mercedes-Benz Sprinter chassis.
Jayco will notify you and provide the correct Auto-P function instructions for free through customer service or online.
We’ve drafted a message you can send Jayco to request your refund or repair — edit it as you like.
Subject: Recall 20V327000 — Jayco Jayco Hello, I own a Jayco that is covered by recall 20V327000 from Jayco. The official recall notice states: Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
