Use cautionVehicle recall · NHTSA · Published October 9, 2020
Chrysler Pacifica Recall: Rearview Camera Stuck On
Chrysler recalls certain 2020 Pacificas for a software error causing the rearview camera image to linger, increasing crash risk. Free dealer or OTA updates available.
Chrysler is recalling certain 2020 Chrysler Pacifica vehicles because a software error can cause the rearview camera image to remain displayed after shifting out of reverse. This lingering image can distract the driver and increase the risk of a crash. Dealers will update the radio display software free of charge, or owners may opt for an Over-The-Air update. Read more at govinfonow.com/recall/79339-chrysler-2020-pacifica-recall-rearview-camera-image-stays-on-after.
“Chrysler Pacifica Recall: Rearview Camera Stuck On.” GovInfoNow, updated October 13, 2026. https://govinfonow.com/recall/79339-chrysler-2020-pacifica-recall-rearview-camera-image-stays-on-after. Based on NHTSA recall #20V191000 (https://www.nhtsa.gov/recalls?nhtsaId=20V191000).
Chrysler (FCA US, LLC) announced a recall of certain 2019-2020 Chrysler Pacifica vehicles on Oct. 9, 2020, according to the National Highway Traffic Safety Administration. The lingering rearview image can distract the driver, increasing the risk of a crash. Dealers will update the radio display software free of charge.
How to tell if you have it
Chrysler Pacifica, 2019-2020
What to do
Dealers will update the radio display software, free of charge. Owners may also choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. Contact Chrysler customer service at 1-800-853-1403.
The hazard
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. This lingering image can distract the driver, increasing the risk of a crash.
Context
GovInfoNow's records show Chrysler (FCA US, LLC) has 417 other recalls on record since Jan. 28, 2015. Recent brand recalls include a loss of electronic stability control for the 2026 Ram 2500 (Oct. 6, 2026), power steering failure risk for the Chrysler 2022-2026 Ram Promaster (Sept. 29, 2026), and side air bag deployment issues for the Chrysler 2026 Ram 1500 (Sept. 29, 2026). Other recent recalls of similar products include Mitsubishi Outlander 2025 Back Over Prevention Recall (Aug. 25, 2026), Audi Q7 (2025) Recall (Dec. 19, 2025), and Porsche Cayenne 2020 Recall (Dec. 19, 2025).
How to tell if you have this one
Check if you own a 2020 Chrysler Pacifica with an 8.4-inch or 12-inch radio display. The recall affects vehicles equipped with these specific screen sizes where the rearview image might linger after reversing.
Brand
Chrysler
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Dealer
Chrysler has notified owners, and dealers will update the radio display software free of charge.
Use OTA Update
Owners can optionally choose to remotely update their software via an Over-The-Air update available as of May 1, 2020.
Call Customer Service
Contact Chrysler customer service at 1-800-853-1403 for more information regarding recall number W30-W37.
Official remedy
What NHTSA says to do
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
How this recall unfolded
Recall timeline
2 dated steps over 5 months.
1Recall began
2NHTSA received the defect report
Dates from the agency record only; steps without a date are left out.
Take action
Contact Chrysler
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 20V191000 — Chrysler Pacifica Recall: Rearview Camera Stuck On
Hello,
I own a Chrysler Pacifica Recall: Rearview Camera Stuck On that is covered by recall 20V191000 from Chrysler.
The official recall notice states: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3.6:35b-a3b on October 13, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.