GM recalls 2020 Chevrolet Silverado 2500/3500 vehicles with improperly heat-treated hood striker wires that may fracture, causing unexpected hood openings while driving. Owners must have hood replaced free of charge.
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
GM is recalling certain 2020 Chevrolet Silverado 2500 and 3500 trucks because hood striker wires may fracture, causing the hood to open unexpectedly while driving. This could increase crash risk during normal use.
The hood striker wires may not have been heat-treated properly during replacement. If they fracture, the hood could open unexpectedly while driving, potentially increasing crash risk.
Owners of 2020 Chevrolet Silverado 2500 and 3500 trucks, and some 2020 GMC Sierra 2500 and 3500 vehicles. Drivers are most at risk as the hood opening could occur while driving.
Check if your vehicle was part of a previous recall (20V-142) or received defect parts during collision repair. The recall began July 7, 2020, and applies to 2020 Silverado 2500/3500 and Sierra 2500/3500 models.
Call 1-800-222-1020 or GMC customer service at 1-888-988-7267 to schedule a free hood replacement.
Dealers will replace the hood assembly at no cost once the recall is confirmed.
GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.
The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
If your vehicle was part of a previous recall (20V-142) or received defect parts during collision repair, contact Chevrolet customer service for free hood replacement.
The recall began July 7, 2020.
We’ve drafted a message you can send Chevrolet to request your refund or repair — edit it as you like.
Subject: Recall 20V324000 — Chevrolet Chevrolet Hello, I own a Chevrolet that is covered by recall 20V324000 from Chevrolet. The official recall notice states: GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
