General Motors recalls 2019-2020 Cadillac XT4s with Surround Vision feature due to rearview camera image failure that may increase crash risk. Owners must update VPM software or replace the module.
Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash.
General Motors is recalling certain 2019-2020 Cadillac XT4 vehicles with the optional Surround Vision feature. The rearview camera image may not display properly, which could reduce the driver's rear visibility and increase crash risk.
The video processing module (VPM) may lose communication with the rearview camera, causing the camera image to stop displaying. This reduces the driver's ability to see behind the vehicle, increasing the chance of a crash.
Owners of 2019-2020 Cadillac XT4 vehicles with the optional Surround Vision feature are affected. Drivers who rely on the rearview camera for rear visibility are most at risk.
Check if your 2019-2020 Cadillac XT4 has the optional Surround Vision feature. The recall covers vehicles that were sold with this feature.
Contact Cadillac customer service at 1-800-458-8006 to schedule a software update for the video processing module.
If the software update isn't possible, dealers will replace the video processing module at no cost.
Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. .
No, this recall only applies to 2019-2020 Cadillac XT4 vehicles with the optional Surround Vision feature.
Owner notification letters were mailed February 3, 2023.
Contact Cadillac customer service at 1-800-458-8006 for assistance with the software update or VPM replacement.
We’ve drafted a message you can send Cadillac to request your refund or repair — edit it as you like.
Subject: Recall 22V868000 — Cadillac Cadillac Hello, I own a Cadillac that is covered by recall 22V868000 from Cadillac. The official recall notice states: Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. . I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
