Philips recalls Ingenuity TF PET/CT (model 882442) software version 4.0.2 due to intermittent PET reconstruction failures causing unusable scans. Affected units may show error messages during reconstruction.
A software issue causes PET reconstructions to fail intermittently. It was determined that reconstructions fail due to a negative table position (-1 value is inserted) in the raw data list file, rather than the actual table position. This error has been found to occur in two scenarios: 1) When the system operator cancels an acquisition a. The error will occur every time a scan is cancelled by the operator. 2) Couch position requests within the software sequence were delayed a. The error occurs intermittently, but has been found to occur more frequently when the gantry s network is heavily loaded with multiple retrospective reconstructions running in parallel. b. The error manifests to the technologist by an error message and Failed status on the Reconstruction Monitor and the error message Result {0} failed to reconstruct" on the Acquisition Workflow window during reconstruction after the patient scan has been completed. In both scenarios, the acquisition data will not be able to be reconstructed and will therefore be unusable.
Philips is recalling certain Ingenuity TF PET/CT scanners with software version 4.0.2 because they can fail to reconstruct PET scans properly. This issue occurs when scans are canceled by the operator or when the system handles multiple reconstructions simultaneously, making the scans unusable.
The software error inserts a negative table position (-1 value) in raw data, causing PET reconstructions to fail. This happens when scans are canceled by the operator or when the system is overloaded with multiple reconstructions. The error shows as a failure message and makes the scan data unusable.
Healthcare facilities using Philips Ingenuity TF PET/CT systems with software version 4.0.2 from 2003 to 2027 are affected. Technologists and medical staff who operate these systems are most at risk.
Check if your Philips Ingenuity TF PET/CT has software version 4.0.2. The model number is 882442 and units were sold from 2003 through 2027.
Verify your system's software version by checking the device settings or documentation.
The software error causes PET reconstructions to fail, making scan data unusable. This happens when scans are canceled by the operator or when the system handles multiple reconstructions simultaneously.
Check if your Philips Ingenuity TF PET/CT has software version 4.0.2. The model number is 882442 and units were sold from 2003 through 2027.
The recall does not specify a remedy. Contact Philips for guidance on whether an update or other action is needed.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0562-2018 — Philips Philips Hello, I own a Philips that is covered by recall Z-0562-2018 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
