Siemens recalls Syngo.via medical imaging software due to data corruption risk after software upgrades. Affected systems may lose critical medical images if not corrected.
When the archiving configuration is changed, data received/created after the upgrade may be flagged as "Not to be archived". This is caused by the automatic function for cleaning up temporary data being disabled by the software upgrade. Due to the disabled cleanup function, disc capacity for free space decreases faster than usual. Unless the archiving configuration and the cleanup automatic function are reverted back to the original state (prior to the software upgrade), data that was incorrectly flagged "Not to be archived" must be manually prevented from being deleted by either clinical administrator or service engineer.
Siemens is recalling Syngo.via software used for medical imaging. The recall happens because a recent software upgrade can cause medical images to be incorrectly marked as 'not to be archived' and potentially deleted if not fixed.
After a software upgrade, the system may incorrectly flag medical images as 'not to be archived' due to a disabled cleanup function. This can lead to images being deleted if not manually corrected by a clinical administrator or service engineer.
Healthcare providers using Siemens Syngo.via software with model number 10496180 are affected. Medical staff who manage patient imaging data are most at risk of losing critical medical records.
Check if your Siemens Syngo.via system has model number 10496180. The software was sold as a standalone device or with other Siemens medical imaging tools.
Verify that the archiving configuration and cleanup function are set to their original pre-upgrade state.
If images are incorrectly flagged, a clinical administrator or service engineer must manually prevent them from being deleted.
The software upgrade disabled a cleanup function that could cause medical images to be incorrectly marked as 'not to be archived' and potentially deleted.
Check if your Siemens Syngo.via system has model number 10496180.
No, but you must check and correct the archiving settings to prevent data loss.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-1261-2018 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-1261-2018 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
