Beckman recalls Sorting-Drive 4.2.1 software for Windows XP/10 that may print incorrect barcode IDs when manually labeling tubes with consecutive zeros.
Sorting-Drive software version 4.2 (released in October 2015) introduced a new option which included the Sorting-Drive Client that is used for manual printing of barcodes; version 4.2 was replaced by 4.2.1 (they both contain the same option for manual barcode printing). When printing consecutively numbered tube labels using this optional Barcode Counter function, the system incorrectly converts numbers with consecutive multiple zeroes in the middle, potentially leading to wrong barcode IDs.The firm reports this does not affect automated label creation or reprinting of individual labels and that no other system functions are affected.
Beckman recalls a software update for their Sorting-Drive 4.2.1 that could create wrong barcode IDs when manually printing tube labels with consecutive zeros. This affects lab users who print labels using the Barcode Counter function. The issue does not impact automated label creation or reprinting individual labels.
The software's Barcode Counter function incorrectly converts numbers with consecutive zeros in the middle when printing tube labels. This could lead to wrong barcode IDs, but the issue only affects manual printing and not automated label creation or individual label reprints.
Users of Beckman's Automate 2500 lab equipment who have the Sorting-Drive 4.2.1 software for Windows XP or Windows 10 are affected. Lab technicians handling sample tubes with manual barcode printing are most at risk.
Check if you have the Sorting-Drive 4.2.1 software (part number B95347) for Windows XP or Windows 10 installed on Beckman Automate 2500 equipment. The software was released in October 2015 and updated to 4.2.1.
Verify your Sorting-Drive software version is 4.2.1 for Windows XP or Windows 10.
No, the issue only affects manual barcode printing with consecutive zeros in the number.
The official recall does not mention a fix; the software version 4.2.1 is the current version but the issue remains.
Check for Sorting-Drive 4.2.1 software (part number B95347) installed on Windows XP or Windows 10 for Beckman Automate 2500 equipment.
We’ve drafted a message you can send Beckman to request your refund or repair — edit it as you like.
Subject: Recall Z-0355-2019 — Beckman Beckman Hello, I own a Beckman that is covered by recall Z-0355-2019 from Beckman. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
