Elekta MOSAIQ Oncology System Recall: Order Status Shows Approved After Completion

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Recalling firmElekta, Inc.400 Perimeter Center Ter NE Ste 50 · Atlanta, GA 30346-1227

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✎ GovInfoNow plain-language explainer

What happened, in plain English

Elek: The MOSAIQ Oncology Information System software builds 2.64 SP3 and higher have been recalled because order status remains approved after completion. This could cause confusion in medical records and treatment planning.

Why it’s dangerous

The software fails to update order status to 'complete' after processing, so it shows as 'approved' even when work is finished. This could lead to duplicate orders or missed treatments in medical settings.

Who’s affected

Healthcare providers using the MOSAIQ Oncology Information System software builds 2.64 SP3 and higher are affected. Medical staff handling patient orders are most at risk of errors.

How to tell if you have this one

Check if your MOSAIQ Oncology Information System uses software builds 2.64 SP3 or higher. The recall applies to systems sold with these specific software versions.

Brand
Elekta
Category
Medical device

Based on the official FDA remedy

What to do — step by step

Contact Support
Reach out to Elekta for guidance on updating the software or resolving the issue.

✎ GovInfoNow

Questions people ask

Is this recall dangerous?

No, the recall is for a software issue that could cause order status errors, not a physical hazard. It does not pose a risk of injury.

How do I know if I have the recalled software?

Check if your MOSAIQ Oncology Information System uses software builds 2.64 SP3 or higher.

What should I do if I have the recalled software?

Contact Elekta for support to update the software or fix the issue.

Take action

Contact Elekta

We’ve drafted a message you can send Elekta to request your refund or repair — edit it as you like.

✉️ Open in email

Subject: Recall Z-2917-2018 — Elekta Elekta

Hello,

I own a Elekta that is covered by recall Z-2917-2018 from Elekta.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: FDA Recall #Z-2917-2018 (August 3, 2018) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2917-2018 to see it in context.
Plain-language summary written by qwen3:4b on August 20, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.

Elekta, Inc. recalls MOSAIQ Oncology Information System

Lower-risk recall