Tobii Dynavox recalls TD Navio Maxi speech devices with model 1000799 due to potential battery short circuits causing heat and gas. Affected units have specific serial numbers and were sold from 2024 to 2026.
Under certain conditions, the battery mounting tabs may become damaged, allowing the battery to move within the device enclosure, potentially leading to an internal short circuit. This may cause localized heating and gas venting within the device enclosure.
Tobii Dynavox is recalling TD Navio Maxi speech devices with model number 1000799 because damaged battery mounting tabs could cause internal short circuits, leading to heat and gas venting. This risk is serious enough to require immediate action to prevent potential device damage or injury.
The battery mounting tabs can become damaged, causing the battery to shift inside the device. This may lead to an internal short circuit, generating heat and gas that could damage the device or pose a fire risk.
Users of the TD Navio Maxi speech device with model 1000799 and serial numbers from TDNL1-240904000016 to TDNL1-260617070001 are affected. Individuals who use the device for communication, especially those with disabilities, are at higher risk due to the device's critical function.
Check for the model number 1000799 on the device. Affected units have serial numbers starting with TDNL1-240904000016 and ending with TDNL1-260617070001. The device was sold between 2024 and 2026.
Look for the serial number on the device, which should start with TDNL1-240904000016 and end with TDNL1-260617070001.
Reach out to Tobii Dynavox for further instructions on how to address the issue.
The device may have a risk of internal short circuits if battery mounting tabs are damaged, so it is not safe to use without checking the serial number and contacting the manufacturer.
Check the serial number to see if it falls within the affected range, then contact Tobii Dynavox for instructions on how to proceed.
Yes, corrected production units have new serial numbers starting from TDNL1-260617070001, which were produced after the issue was identified.
We’ve drafted a message you can send Tobii Dynavox to request your refund or repair — edit it as you like.
Subject: Recall Z-2960-2026 — Tobii Dynavox Tobii Dynavox Hello, I own a Tobii Dynavox that is covered by recall Z-2960-2026 from Tobii Dynavox. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
