GE Healthcare recalls Centricity PACS-IW with Universal Viewer version 5.0.x due to synchronization failure that could disrupt medical image display. Affected units include specific model numbers and installation IDs.
Synchronization failure
GE Healthcare is recalling Centricity PACS-IW systems with Universal Viewer version 5.0.x because of a synchronization failure that could disrupt medical image display. This affects healthcare facilities using these systems for imaging services.
Synchronization failure in the software can cause medical images to not display correctly, potentially leading to errors in diagnosis. This issue arises from a software update that may not properly handle data from multiple imaging sources.
Healthcare facilities that installed Centricity PACS-IW with Universal Viewer version 5.0.x between 2019 and 2023 are likely affected. Medical imaging centers using these systems for mammograms and other imaging data are at risk.
Check if your Centricity PACS-IW system has Universal Viewer version 5.0.x. Look for specific model numbers and installation IDs listed in the recall notice, such as HCIT4216808PIW or 2UA443117XAW.
Identify your system's installation ID, which is listed in the product's documentation or on the device itself.
Reach out to GE Healthcare for guidance on whether your system is affected and what steps to take next.
The affected version is 5.0.x.
Check for specific model numbers and installation IDs listed in the recall notice, such as HCIT4216808PIW or 2UA443117XAW.
The recall record does not specify a remedy or fix.
We’ve drafted a message you can send GE Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-0374-2019 — GE Healthcare GE Healthcare Hello, I own a GE Healthcare that is covered by recall Z-0374-2019 from GE Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
