GE Healthcare recalls Centricity PACS-IW software versions V3.7.x through 3.7.3.9 SP3 due to potential image mixing from two patients in a single study. Affected units include specific installation IDs listed in the recall notice.
GE HealthCare has become aware of an issue where images from two different patients may be contained in a single study, when stored in Centricity PACS-IW V3.7.x, Centricity PACS-IW with Universal Viewer V5.0 and Centricity Universal Viewer V6.0 with PACS-IW foundation.
GE Healthcare is recalling Centricity PACS-IW software versions V3.7.x through 3.7.3.9 SP3 because images from two different patients may be stored in a single study. This could lead to misdiagnosis or incorrect treatment decisions if not corrected.
The software issue causes images from two different patients to be stored in a single study. This could result in misdiagnosis or incorrect treatment if healthcare providers accidentally use images from one patient in another's study.
Healthcare facilities using Centricity PACS-IW software versions V3.7.x through 3.7.3.9 SP3 with the specific installation IDs listed in the recall notice are most at risk. This affects medical imaging systems used in hospitals and clinics.
Check if your Centricity PACS-IW software is version V3.7.x through 3.7.3.9 SP3. The recall includes specific installation IDs listed in the notice, which are unique to each facility's system.
Verify your Centricity PACS-IW software version by checking the installation ID listed in the recall notice.
Centricity PACS-IW software versions V3.7.x through 3.7.3.9 SP3.
Check if your installation ID matches any of the specific IDs listed in the recall notice.
The recall notice does not specify a remedy or fix.
We’ve drafted a message you can send GE Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-0138-2024 — GE Healthcare GE Healthcare Hello, I own a GE Healthcare that is covered by recall Z-0138-2024 from GE Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
