Philips DigitalDiagnost C5: Missing Label Recall - Safety Notice
Philips recalls DigitalDiagnost C50 X-ray systems due to a missing label. This may affect safety and compliance. Contact Philips for details.
Lower-risk recall
During recent evaluations of the Philips DigitalDiagnost C50 system, Philips identified a missing label. This notification is intended to provide you with information regarding what the issue is, and relevant affected product, the actions you are required to take and the actions planned by Philips to correct the issue. If you need any or further information or support concerning this issue, please contact your local Philips representative or Philips Customer Service: 1-800-722-9377.
Contact the company
What happened, in plain English
Philips Healthcare is recalling its DigitalDiagnost C50 stationary X-ray systems because a critical label is missing. This could lead to safety and compliance issues if the label is not present. Read more at govinfonow.com/recall/69263-philips-digitaldiagnost-c5-missing-label-recall-safety-notice.
Source Summary by GovInfoNow · govinfonow.com/recall/69263-philips-digitaldiagnost-c5-missing-label-recall-safety-notice · Updated August 20, 2026 · FDA enforcement record: FDA #Z-2498-2019
Cite this page
“Philips DigitalDiagnost C5: Missing Label Recall - Safety Notice.” GovInfoNow, updated August 20, 2026. https://govinfonow.com/recall/69263-philips-digitaldiagnost-c5-missing-label-recall-safety-notice. Based on FDA recall #Z-2498-2019 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-2498-2019%22&limit=1).
Why it’s dangerous
The missing label could cause safety and compliance issues. Without the label, the system might not meet required standards for proper operation and safety.
Who’s affected
Healthcare facilities using Philips DigitalDiagnost C50 X-ray systems are likely affected. Staff and patients using these systems may be at risk if the label is missing.
How to tell if you have this one
Check for the product name 'DigitalDiagnost C50' and product number 712201 on the system. The system serial numbers are SN170053 or SN180074.
- Brand
Philips Healthcare- Category
Medical device
What to do — step by step
Check for Missing Label
Look for the label that was identified as missing in the recall notice.
Where it went and when
Where it was distributed
Distributed in Puerto Rico.
FDA distribution: “Puerto Rico” States read from FDA’s own wording; “not listed” means the notice does not name it.
States: Puerto Rico.
Recall timeline
FDA terminated this recall 22 months after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
Contact Philips Healthcare
We’ve drafted a message you can send Philips Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-2498-2019 — Philips Healthcare Philips DigitalDiagnost C5: Missing Label Recall - Safety Notice Hello, I own a Philips DigitalDiagnost C5: Missing Label Recall - Safety Notice that is covered by recall Z-2498-2019 from Philips Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-2498-2019 (December 21, 2018) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2498-2019 to see it in context.
- Plain-language summary written by qwen3:4b on August 20, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.