Philips recalls SureSigns VS3 NBP SpO2 monitors with software that stops measuring pulse rates above 240 bpm. Affected units may not alert to dangerous heart rates.
System software inhibits the monitor and as a result does not measure, display and alarm for pulse rates above 240 beats per minute.
Philips is recalling SureSigns VS3 NBP SpO2 monitors because their software stops measuring pulse rates above 240 beats per minute. This could mean dangerous heart rates aren't detected during monitoring.
The monitor's software stops measuring pulse rates above 240 beats per minute. This could prevent the device from alerting users to dangerous heart rates that might require immediate medical attention.
Patients using these monitors for medical monitoring are affected. Those with heart rates near 240 bpm may be at higher risk.
Check for the product number 863072 on the monitor. Serial numbers start with (01)00884838028890(21) or (01)00884838087075(21) followed by a serial number.
Ensure the monitor is not set to stop measuring pulse rates above 240 bpm.
The software stops measuring pulse rates above 240 bpm, which could prevent detection of dangerous heart rates.
Check for product number 863072 and serial numbers starting with (01)00884838028890(21) or (01)00884838087075(21).
Check monitor settings to ensure it's not stopping pulse rates above 240 bpm. The recall does not require immediate action.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1320-2019 — Philips Philips Hello, I own a Philips that is covered by recall Z-1320-2019 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
