Siemens recalls specific SOMATOM Force CT scanners with serial numbers starting with 75765 that may abort scans due to software issues in syngo.CT version VB10A. Affected units require software update to prevent scan interruptions.
Potential for four safety-related software issues impacting systems utilizing syngo.CT software version VB10A which may result in a scan abort.
Siemens is recalling certain SOMATOM Force CT scanners that may cause scans to abort due to software issues. This could lead to incomplete medical imaging, potentially delaying diagnoses or treatments for patients.
The software issues in syngo.CT version VB10A can cause scans to abort unexpectedly. This may result in incomplete medical imaging, requiring repeat scans and potentially delaying diagnosis or treatment for patients.
Healthcare facilities using the recalled SOMATOM Force CT scanners with specific serial numbers are most at risk. Patients undergoing scans on these units may experience incomplete imaging.
Check if your SOMATOM Force CT scanner has a serial number listed in the provided list (e.g., 75765, 75949, 94851). The product is used for generating cross-sectional images of patients via CT scans.
Verify your scanner's serial number against the list of affected units provided in the recall notice.
Reach out to Siemens Medical Solutions USA, Inc. for guidance on software updates or other remedies.
The issue affects syngo.CT software version VB10A. Siemens requires an update to resolve the problem.
Check your scanner's serial number against the list of affected units provided in the recall notice.
No, but you should check your serial number and contact Siemens for software updates to prevent scan abortions.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-2274-2019 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-2274-2019 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
