Philips recalls Integris Allura 15 and 12 X-ray generators that may fail after surges, causing no image acquisition. Affected units have specific serial codes.
A capacitor inside the converter of the Velara X-ray generator may fail after a large number of surges in a short period of time. When this occurs, no image acquisition is possible.
Philips is recalling Integris Allura 15 and 12 X-ray generators because a capacitor inside the converter may fail after many surges, preventing image acquisition. This could lead to improper medical imaging if the device is used without functioning properly.
A capacitor inside the converter can fail after experiencing many electrical surges in a short period. When this happens, the X-ray generator cannot acquire images, which may lead to improper medical imaging if the device is used without functioning correctly.
Healthcare facilities using the Integris Allura 15 or 12 X-ray generators are most at risk. Patients receiving imaging services may be affected if the device fails during use.
Check for the system codes 722043 (monoplane) or 722044 (biplane) on the device. Affected units have specific serial numbers listed in the recall notice.
Look for the serial codes listed in the recall notice to confirm if your unit is affected.
The recall is happening because a capacitor inside the converter may fail after many electrical surges, causing the X-ray generator to stop acquiring images.
The official recall notice does not specify a remedy, so you should check the serial numbers to see if your unit is affected.
The recall does not mention any risk of injury; the hazard is limited to the device failing and not acquiring images.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1487-2020 — Philips Philips Hello, I own a Philips that is covered by recall Z-1487-2020 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
