Use cautionMedical device recall · FDA · Published February 14, 2020
Hill-Rom NaviCare Patient Safety Software Versions 3.5.400-3.9.300: Bed Exit Monitoring
Hill-Rom recalls NaviCare Patient Safety Software versions 3.5.400-3.9.300 due to potential failure to monitor patient bed exits. Affected units include specific bed models with these software versions.
Hill-Rom is recalling NaviCare Patient Safety Software versions 3.5.400 to 3.9.300 because a software issue might cause the bed exit mechanism to stop working properly. This could lead to patients being unable to be safely monitored while moving in bed. Read more at govinfonow.com/recall/65838-hill-rom-navicare-patient-safety-software-versions-3-5-400.
“Hill-Rom NaviCare Patient Safety Software Versions 3.5.400-3.9.300: Bed Exit Monitoring.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/65838-hill-rom-navicare-patient-safety-software-versions-3-5-400. Based on FDA recall #Z-1554-2020 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1554-2020%22&limit=1).
Hill-Rom, Inc. recalled NaviCare Patient Safety Software Versions 3.5.400-3.9.300 on Feb. 14, 2020, according to the FDA. The software may fail to monitor or control a patient's bed exit mechanism.
There is a software issue which may result in failure to monitor or control patient's bed exit mechanism.
Context
GovInfoNow's records show Hill-Rom, Inc. has had 9 other recalls on record since Jan. 12, 2018. Other recent recalls of similar products include Hill-Rom Traverse Rail Carriers (Jan. 14, 2022), Hill-Rom Liko M220 Lifts (Dec. 23, 2021), and Hill-Rom NaviCare/Voalte Nurse Call Systems (Oct. 14, 2021).
How to tell if you have this one
Check if your Hill-Rom bed has the NaviCare Patient Safety Software versions 3.5.400 to 3.9.300. Affected beds include VersaCare (Revisions A-J with upgrade kit or K with UCB 1.18), Centrella (all versions), and Progressa (firmware 1.15.0.0).
Brand
Hill-Rom
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Software Version
Identify your software version by checking the bed's settings or documentation.
Update Software
Contact Hill-Rom for a software update to fix the issue if your version is affected.
Where it went and when
Where it was distributed
Distributed in 11 states.
Listed by the agency
Not listed
FDA distribution: “Colorado, Georgia, Indiana, Louisiana, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Virginia, Washington.” States read from FDA’s own wording; “not listed” means the notice does not name it.
States: Colorado, Georgia, Indiana, Louisiana, Nevada, North Carolina, Oregon, South Carolina, Tennessee, Virginia, Washington.
Recall timeline
FDA terminated this recall 12 months after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
4FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-1554-2020 (February 14, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1554-2020 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.