Merits E604 Stairlift Recall: Pinion Gear Disengagement Risk
Merits Health recalls E604 Pilot Navigator stairlifts due to pinion gear disengaging from track, risking slips or jolts during patient transport.
Use caution until it’s fixed
Pinion gear may disengage from track allowing lift to slip or jolt.
Contact the company
What happened, in plain English
Merits Health is recalling its E604 Pilot Navigator stairlifts because the pinion gear can disengage from the track, causing the lift to slip or jolt while moving patients up stairs. This poses a risk of injury to users. Read more at govinfonow.com/recall/65726-merits-e604-stairlift-recall-pinion-gear-disengagement-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/65726-merits-e604-stairlift-recall-pinion-gear-disengagement-risk · Updated August 19, 2026 · FDA enforcement record: FDA #Z-1632-2020
Cite this page
“Merits E604 Stairlift Recall: Pinion Gear Disengagement Risk.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/65726-merits-e604-stairlift-recall-pinion-gear-disengagement-risk. Based on FDA recall #Z-1632-2020 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1632-2020%22&limit=1).
Why it’s dangerous
The pinion gear in the stairlift can become detached from the track during operation. If this happens, the stairlift may slip or jolt unexpectedly while moving patients up stairs, potentially causing injury.
Who’s affected
People who own or use Merits E604 Pilot Navigator stairlifts for patient transport are affected. Those with mobility challenges or elderly users are at higher risk due to potential slips or jolts.
How to tell if you have this one
Check for the model number E60424YLMUB on the stairlift. The serial number starts with MU followed by 180600588 or similar numbers listed in the recall notice.
- Brand
Merits Health- Product
Merits E604 Pilot Navigator Stairlift- Category
Medical device
What to do — step by step
Check Stairlift Model
Look for the model number E60424YLMUB on the stairlift to confirm it is affected.
Stop Using Stairlift
If the stairlift has the model number E60424YLMUB, stop using it immediately until a repair or replacement is arranged.
Where it went and when
Where it was distributed
Distributed nationwide; the notice names 15 states.
FDA distribution: “US Nationwide distribution in the states of AZ, CA, CT, FL, GA, IN, MA, MD, ME, MO, NC, OH, PA, TX, and VA.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: Arizona, California, Connecticut, Florida, Georgia, Indiana, Maine, Maryland, Massachusetts, Missouri, North Carolina, Ohio, Pennsylvania, Texas, Virginia.
Recall timeline
FDA terminated this recall 3.5 years after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-1632-2020 (March 2, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1632-2020 to see it in context.
- Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.