Merits Health recalls E604 Pilot Navigator stairlifts due to pinion gear disengaging from track, risking slips or jolts during patient transport.
Pinion gear may disengage from track allowing lift to slip or jolt.
Merits Health is recalling its E604 Pilot Navigator stairlifts because the pinion gear can disengage from the track, causing the lift to slip or jolt while moving patients up stairs. This poses a risk of injury to users.
The pinion gear in the stairlift can become detached from the track during operation. If this happens, the stairlift may slip or jolt unexpectedly while moving patients up stairs, potentially causing injury.
People who own or use Merits E604 Pilot Navigator stairlifts for patient transport are affected. Those with mobility challenges or elderly users are at higher risk due to potential slips or jolts.
Check for the model number E60424YLMUB on the stairlift. The serial number starts with MU followed by 180600588 or similar numbers listed in the recall notice.
Look for the model number E60424YLMUB on the stairlift to confirm it is affected.
If the stairlift has the model number E60424YLMUB, stop using it immediately until a repair or replacement is arranged.
The pinion gear can disengage from the track, causing the stairlift to slip or jolt while moving patients up stairs, which may lead to injury.
Check for the model number E60424YLMUB on the stairlift. The serial number starts with MU followed by 180600588 or similar numbers listed in the recall notice.
If your stairlift has the model number E60424YLMUB, stop using it immediately until a repair or replacement is arranged.
We’ve drafted a message you can send Merits Health to request your refund or repair — edit it as you like.
Subject: Recall Z-1632-2020 — Merits Health Merits Health Hello, I own a Merits Health that is covered by recall Z-1632-2020 from Merits Health. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
