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Lower risk Medical device recall · FDA · Published August 25, 2020

Change Healthcare Radiology Solutions 14.0: Missing Images Risk

Change Healthcare recalls radiology software version 14.0 due to potential image missing in studies. Affected units may need correction to ensure accurate medical imaging.

Plain-English summary generated from official FDA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 FDA recall #Z-0072-2021Medical deviceChange Healthcare ›
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Contact the company

Recalling firmCHANGE HEALTHCARE CANADA COMPANY10711 Cambie Rd Suite 130 · Richmond, Canada
✎ GovInfoNow plain-language explainer

Change Healthcare is recalling its Radiology Solutions 14.0 software because a defect might cause images to be missing during medical studies. This could lead to inaccurate diagnoses if not fixed. Read more at govinfonow.com/recall/64434-change-healthcare-radiology-solutions-14-0-missing-images-risk.

Source Summary by GovInfoNow · govinfonow.com/recall/64434-change-healthcare-radiology-solutions-14-0-missing-images-risk · Updated August 19, 2026 · FDA enforcement record: FDA #Z-0072-2021

Cite this page

“Change Healthcare Radiology Solutions 14.0: Missing Images Risk.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/64434-change-healthcare-radiology-solutions-14-0-missing-images-risk. Based on FDA recall #Z-0072-2021 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0072-2021%22&limit=1).

The FDA announced on August 25, 2020, that Change Healthcare Canada Company is recalling Change Healthcare Radiology Solutions 14.0 due to a software defect that may cause images to be missing in a study. The agency classified the recall as Class II.

How to tell if you have it

  • Change Healthcare Radiology Solutions 14.0
  • Model number 14.0
  • UPC 17540262030020

The hazard

According to the FDA, a software defect in Change Healthcare Radiology Solutions 14.0 may potentially result in one or more images missing in a study.

Context

GovInfoNow's records show that CHANGE HEALTHCARE CANADA COMPANY has had eight other recalls on record since February 10, 2020. Other recent recalls of similar products include GE Healthcare AW Server 3.2 ext.6.5 (May 8, 2026) and Philips Azurion Systems R3.0 Software Issues (December 8, 2025).

How to tell if you have this one

Check for the software version 14.0 with model number 14.0 and UDI (01)17540262030020(10)140000. The product was sold by Change Healthcare Canada.

  • Brand
    Change Healthcare
  • Product
    Change Healthcare Radiology Solutions 14.0
  • Category
    Medical device
Based on the official FDA remedy

What to do — step by step

  1. Update Software

    Install the latest software update from Change Healthcare to fix the image missing issue.

Where it went and when

Where it was distributed

Distributed in 4 states.

Alaska: not listedAKMaine: not listedMEVermont: yesVTNew Hampshire: not listedNHWashington: not listedWAIdaho: not listedIDMontana: not listedMTNorth Dakota: not listedNDMinnesota: not listedMNIllinois: not listedILWisconsin: not listedWIMichigan: not listedMINew York: not listedNYRhode Island: not listedRIMassachusetts: not listedMAOregon: not listedORNevada: not listedNVWyoming: not listedWYSouth Dakota: not listedSDIowa: not listedIAIndiana: not listedINOhio: not listedOHPennsylvania: not listedPANew Jersey: not listedNJConnecticut: not listedCTCalifornia: not listedCAUtah: not listedUTColorado: not listedCONebraska: yesNEMissouri: not listedMOKentucky: not listedKYWest Virginia: yesWVVirginia: not listedVAMaryland: not listedMDDelaware: not listedDEArizona: not listedAZNew Mexico: not listedNMKansas: not listedKSArkansas: not listedARTennessee: not listedTNNorth Carolina: not listedNCSouth Carolina: not listedSCDistrict of Columbia: not listedDCOklahoma: not listedOKLouisiana: not listedLAMississippi: yesMSAlabama: not listedALGeorgia: not listedGAHawaii: not listedHITexas: not listedTXFlorida: not listedFL

FDA distribution: “Domestic distribution to VT, MS, WV, NE” States read from FDA’s own wording; “not listed” means the notice does not name it.

States: Mississippi, Nebraska, Vermont, West Virginia.

Recall timeline

FDA terminated this recall 6 months after the firm started it.

1. Firm started the recall: Aug 25, 202012. FDA classified it Class II: Oct 8, 202023. Published in FDA’s Enforcement Report: Oct 14, 202034. FDA terminated the recall: Feb 16, 2021420202021
  1. Firm started the recall
  2. FDA classified it Class II
  3. Published in FDA’s Enforcement Report
  4. FDA terminated the recall

Dates from the agency record only; steps without a date are left out.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

  • Official source: FDA Recall #Z-0072-2021 (August 25, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0072-2021 to see it in context.
  • Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
  • GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.
GovInfoNow is an independent guide. We are not FDA or any government agency. Always confirm details with the official recall.Data: CPSC · FDA · NHTSA · USDA