Change Healthcare Radiology Solutions 14.0: Missing Images Risk

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Contact the company & request your remedy

Recalling firmCHANGE HEALTHCARE CANADA COMPANY10711 Cambie Rd Suite 130, N/A · Richmond, N/A N/A

No email on file — write to the address above instead.

✎ GovInfoNow plain-language explainer

What happened, in plain English

Change Healthcare is recalling its Radiology Solutions 14.0 software because a defect might cause images to be missing during medical studies. This could lead to inaccurate diagnoses if not fixed.

Why it’s dangerous

The software defect could cause one or more images to be missing during a medical study. This might lead to incomplete or inaccurate results, potentially affecting diagnosis and treatment decisions.

Who’s affected

Healthcare providers using the affected software version are most at risk. Patients receiving imaging studies with this software may be impacted if images are missing.

How to tell if you have this one

Check for the software version 14.0 with model number 14.0 and UDI (01)17540262030020(10)140000. The product was sold by Change Healthcare Canada.

Brand
Change Healthcare
Category
Medical device

Based on the official FDA remedy

What to do — step by step

Update Software
Install the latest software update from Change Healthcare to fix the image missing issue.

✎ GovInfoNow

Questions people ask

Is this software dangerous?

The software defect may cause images to be missing during studies, but it does not cause immediate harm. Updates fix the issue.

How do I know if I have the affected software?

Check for software version 14.0 with model number 14.0 and UDI (01)17540262030020(10)140000.

Can I keep using the software?

Yes, but you should update to the latest version to ensure images are not missing.

Take action

Contact Change Healthcare

We’ve drafted a message you can send Change Healthcare to request your refund or repair — edit it as you like.

✉️ Open in email

Subject: Recall Z-0072-2021 — Change Healthcare Change Healthcare

Hello,

I own a Change Healthcare that is covered by recall Z-0072-2021 from Change Healthcare.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: FDA Recall #Z-0072-2021 (August 25, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0072-2021 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.

CHANGE HEALTHCARE CANADA COMPANY recalls Change Healthcare Radiology Solutions 14.0

Lower-risk recall