Canon recalls Aquilion Prime SP CT scanners with serial numbers listed for a software problem that may cause scans to fail, requiring rescanning and contrast reinjection.
A software problem has been identified which could result in the CT Scanner not proceeding to the next actual scan even though automatic start of the next scan is specified. This could result in the CT scan failing resulting in rescanning and reinjection of contrast medium.
Canon is recalling certain Aquilion Prime SP CT scanners due to a software issue that can cause scans to fail, leading to rescanning and reinjection of contrast dye. This could result in unnecessary radiation exposure and additional costs for patients.
The software issue can cause the CT scanner to stop after a scan even when it's programmed to start the next scan automatically. This may lead to the scan failing, requiring the procedure to be repeated with additional contrast dye and radiation exposure.
Patients and healthcare facilities using the recalled Canon Aquilion Prime SP CT scanners with specific serial numbers listed in the notice. Medical staff and patients are at risk if the scanner fails during a scan.
Check the serial number on your Canon Aquilion Prime SP CT scanner. The affected models have serial numbers listed in the recall notice, such as 8LA2052063 or 8LA19Z2034.
Identify the serial number on your scanner to confirm if it's in the list of affected units provided in the recall notice.
Canon identified a software problem that could cause the CT scanner to stop after a scan even when it's programmed to start the next scan automatically.
The scan may fail, requiring rescanning and reinjection of contrast medium, which could lead to unnecessary radiation exposure and additional costs.
Check the serial number on your scanner against the list of affected serial numbers provided in the recall notice.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-0549-2021 — Canon Canon Hello, I own a Canon that is covered by recall Z-0549-2021 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
