Siemens recalls ARTIS Icono biplane and floor systems with VE20B software due to misleading error messages and gaps in the operator manual, which may cause procedures to terminate and switch to alternative x-ray systems.
Misleading error messages and a gap in the Operator Manual which affects ARTIS Icono biplane or ARTIS Icono floor systems with software version VE20B. Potential issues include System error management, Erroneous error messages, Zoom/Pan Function, Grid Indication, and Coolant Level. May cause procedures to be terminated and performed on an alternative x-ray system
Siemens is recalling ARTIS Icono biplane and floor systems with software version VE20B. These systems may show incorrect error messages or fail to properly manage system functions, potentially causing procedures to end and switch to another x-ray system.
The software version VE20B has gaps in the operator manual and may display misleading error messages. This can lead to system errors in functions like zoom/pan, grid indication, and coolant level monitoring, potentially causing procedures to terminate and switch to an alternative x-ray system.
Medical facilities using Siemens ARTIS Icono biplane or floor systems with software version VE20B are likely affected. Staff performing imaging procedures are at risk if the system errors cause procedures to terminate unexpectedly.
Check for ARTIS Icono biplane model 11327600 or floor system model 11327700 with software version VE20B. Serial numbers listed in the recall include 180054, 180062, and other numbers from 170023 to 180085.
Verify the software version on your ARTIS Icono system; if it is VE20B, it is affected.
The recall is due to misleading error messages and gaps in the operator manual for software version VE20B, which may cause procedures to terminate unexpectedly.
Check the software version on your ARTIS Icono system; if it is VE20B, contact Siemens for guidance on next steps.
Yes, the recall includes specific serial numbers listed in the record, such as 180054, 180062, and others from 170023 to 180085.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-1144-2021 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-1144-2021 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
