Lower riskMedical device recall · FDA · Published April 19, 2021
Change Healthcare Enterprise Viewer Software Defect: Images Not Displaying Correctly
Change Healthcare recalls Enterprise Viewer software versions 2.0 and 2.1 due to image display issues. Affected users should check their software version and contact the manufacturer for updates.
“Change Healthcare Enterprise Viewer Software Defect: Images Not Displaying Correctly.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/62765-change-healthcare-enterprise-viewer-software-defect-images-not-displaying-correctly. Based on FDA recall #Z-1773-2021 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1773-2021%22&limit=1).
Change Healthcare Canada Company recalled Change Healthcare Enterprise Viewer software versions 2.0 and 2.1 on April 19, 2021, according to the FDA. The recall addresses a defect where image styles defined by presentation states are not displayed correctly.
How to tell if you have it
Brand: Change Healthcare
Product: Change Healthcare Enterprise Viewer
Versions: 2.0 and 2.1
Quantity: 33 devices
The hazard
A software defect was identified where the Image Styles defined by presentation states from CHRS are not displayed in CHEV.
Context
GovInfoNow's records show Change Healthcare Canada Company has 8 other recalls on record since Feb. 10, 2020. Other recent recalls of similar products include Change Healthcare Radiology Software Version 14.2.2 (Aug. 13, 2025), Change Healthcare Cardiology Software Update (May 22, 2025), and Change Healthcare Cardiology Hemo Software Recall (Aug. 21, 2024).
How to tell if you have this one
Check if your software version is 2.0 or 2.1. The product is intended for use with off-the-shelf hardware for 2D and 3D medical imaging displays.
Brand
Change Healthcare
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Software Version
Determine if your Enterprise Viewer software is version 2.0 or 2.1.
Where it went and when
Where it was distributed
Distributed nationwide; the notice names 22 states.
Named in the notice
Covered by “nationwide”
Not listed
FDA distribution: “US Nationwide distribution in the states of AK, AR, AZ, CA, FL, HI, IA, IN, IL, KY, NE, NY, MA, MI, MS, OH, PA, TX,TN, WA, WI, WY.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: Alaska, Arizona, Arkansas, California, Florida, Hawaii, Illinois, Indiana, Iowa, Kentucky, Massachusetts, Michigan, Mississippi, Nebraska, New York, Ohio, Pennsylvania, Tennessee, Texas, Washington, Wisconsin, Wyoming.
Recall timeline
FDA published this recall 51 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-1773-2021 (April 19, 2021) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1773-2021 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.