Philips recalls Spectral CT 7500 X-ray systems that may increase contrast volume when set to pounds, potentially affecting patient imaging safety. Affected units have specific serial numbers and software versions.
When setting patient weight unit preferences to pounds, SynchRight P3T (Personalized Patient Protocol) software will result in increased contrast volume, resulting in increased contrast volume recommended for the patient.
Philips is recalling certain Spectral CT 7500 X-ray systems because setting patient weight to pounds in the SynchRight software can cause higher contrast volumes, which might affect imaging safety. This could impact patients receiving scans with these systems.
When the patient weight is set to pounds in the SynchRight P3T software, the system increases the recommended contrast volume for the patient. This could lead to higher contrast doses than intended, potentially affecting imaging safety. The hazard occurs only when weight units are manually set to pounds.
Healthcare facilities using Philips Spectral CT 7500 X-ray systems with specific serial numbers and software version 5.0.0 are most at risk. Patients undergoing scans with these systems may be affected if weight settings are incorrectly configured.
Check for serial numbers starting with 10019 (01)00884838101111(21)10019 on the Spectral CT 7500 X-ray systems. The software version must be 5.0.0 with SynchRight Option installed.
Verify the software version is 5.0.0 with SynchRight Option installed on the Spectral CT 7500 system.
The recall indicates a potential risk of increased contrast volume when weight is set to pounds, but it does not specify serious injury or death. The hazard level is low risk.
Check for serial numbers starting with 10019 (01)00884838101111(21)10019 and software version 5.0.0 with SynchRight Option.
The recall does not specify a remedy, so contact Philips directly for guidance on potential adjustments or updates.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2318-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2318-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
