Philips recalls CT5000 X-ray systems with specific software versions due to weight settings causing increased contrast volume. Affected units may require software updates to prevent unnecessary contrast exposure.
When setting patient weight unit preferences to pounds, SynchRight P3T (Personalized Patient Protocol) software will result in increased contrast volume, resulting in increased contrast volume recommended for the patient.
Philips is recalling certain CT5000 X-ray systems that have a software issue when set to pounds for patient weight. This can lead to higher contrast volume being recommended, potentially increasing radiation exposure. Patients and staff should contact Philips for guidance on safe use.
When patient weight is set to pounds in the SynchRight P3T software, the system calculates higher contrast volume than necessary. This can lead to increased radiation exposure for patients during scans.
Healthcare facilities using Philips CT5000 X-ray systems with specific model numbers and software versions are affected. Medical staff and patients using these systems may be at risk of unnecessary radiation exposure.
Check for model numbers 728321 or 728323 on the system. The software version should be 4.1.10 with SynchRight Option. Affected units have specific serial numbers and UDI codes listed in the recall notice.
Reach out to Philips directly for guidance on whether your system is affected and next steps.
The recall addresses a potential increase in contrast volume, but it is not considered a serious safety hazard. Philips states this is a low-risk issue requiring software updates.
Check for model numbers 728321 or 728323 with software version 4.1.10 and SynchRight Option. Affected units have specific serial numbers and UDI codes listed in the recall notice.
No, the recall does not require immediate discontinuation. Affected systems can continue to be used with guidance from Philips.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2315-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2315-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
